HCL Vacancies for Freshers. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About HCL Technologies
HCL Technologies is a multinational information technology services and consulting company headquartered in Noida, India. It was founded in 1976 and has since grown to become one of the top IT companies in India, with operations in over 50 countries. The company provides a wide range of services, including software development, IT infrastructure management, engineering and research and development services, among others. HCL Technologies has a strong focus on innovation, and its core values include a customer-first approach, respect for individuals, and a passion for excellence. The company has won several awards for its innovative services and commitment to social responsibility.
HCL Recruitment 2023
| Company name | HCL Technologies |
| Website | www.hcltech.com |
| Job Role | Analyst |
| Work Location | Nagpur, India |
| Job Type | Full Time |
| Experience | Freshers(0-2.5 Years) |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | Up to 4 LPA (Expected) |
Job Description
Job Description:
Division/Department: End User Computing (EUC) SBU Location: [Location] PRF #: [PRF Number] Job Title: L1 Helpdesk Reports to: [Supervisor] Number of Positions: [Number of Positions] Stream: Service Desk Type of Position: [Position Type]
General Description:
The Helpdesk L1 position is responsible for providing hardware/software/network problem diagnosis and resolution via telephone/email/chat for end users. They will route complex problems to internal 2nd and 3rd level IT support staff and coordinate relationships with vendors and support staff for hardware/software/network problem resolution. Additionally, the Helpdesk L1 will administer user account provisioning and utilize the Incident Management System to document and manage problems and work requests. They will respond to user inquiries, assign work orders/incidents to appropriate support teams, and follow up until resolution. The Helpdesk L1 will also perform user account management activities and escalate complex problems to appropriate support specialists. Other responsibilities include evaluating and setting up PC-based software products, troubleshooting client software and basic network connectivity problems, identifying and prioritizing customer problems and complaints, and participating in training and departmental development activities. They will also provide routine maintenance updates, documentation, and knowledge transfer of EUC operations.
Responsibilities:
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for end users.
- Route complex problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff for problem resolution.
- Administer and provide user account provisioning.
- Use the Incident Management System to document and manage problems, work requests, and resolutions.
- Respond to telephone calls, email, instant messages, and assigned tickets from users.
- Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
- Provide level 1 remote desktop support and perform other activities based on standard operating procedures.
- Perform user account management activities.
- Escalate complex problems to appropriate support specialists.
- Evaluate, analyze, and set up PC-based software products.
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate, and prioritize customer problems and complaints.
- Provide user training on a limited basis and/or write training procedures.
- Participate in ongoing training and departmental development.
- Perform routine maintenance updates with other IT staff and business units.
- Provide all required documentation, including standards, configurations, and diagrams.
- Provide knowledge transfer of EUC operations.
Technical Requirements:
- Experience in phone support.
- Technical helpdesk or technical call center experience.
- Disciplined and systematic problem-solving skills.
- Hands-on work experience with:
- Windows Operating systems (Windows 7, Windows Vista, Windows XP, Windows 2000)
- Windows Servers (Windows 2000, Windows 2003, Windows 2008)
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio
- Internet browsers (e.g., Explorer, Chrome, Firefox), VPN, and remote dial-in users
- Support for laptops, desktops, and printers
- PDA and BlackBerry support
- Adobe Acrobat and
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.