Accenture is hiring Customer Service Associate. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Accenture
Accenture is a global professional services firm that provides a range of services and solutions in strategy, consulting, digital, technology, and operations. With over 500,000 employees serving clients in more than 120 countries, Accenture has become one of the world’s leading companies in delivering innovative solutions to help businesses succeed in the digital age. The company’s commitment to sustainability and responsible business practices has earned it recognition as one of the most ethical and socially responsible companies in the world. Accenture’s culture of innovation and collaboration, combined with its deep industry expertise, has enabled it to drive meaningful change and deliver measurable results for its clients.
Accenture Recruitment 2023
| Company name | Accenture |
| Website | www.accenture.com |
| Job Role | Customer Service New Associate-Query Management |
| Work Location | Across India |
| Job Type | Full Time |
| Experience | 0-1 Years |
| Qualification | Â Any Graduation |
| Batch | Not Mentioned |
| Package | Up to 4 LPA (Estimated) |
Job Description
Job Responsibilities:
As a member of our Customer Support vertical, your main focus will be on effectively managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions. You will also be responsible for closing faults and complaints within the designated Service Level Agreements (SLAs). The Query Management team is accountable for both inbound and outbound calls, as well as providing support through email and chat, in order to address customer issues. Your role will be aligned with the Service Desk Voice Support team, which handles day-to-day operations, maintains SLAs, and resolves queries related to disputes by coordinating with customers. As part of your responsibilities, you will review service requests within the predefined scope of support, record, diagnose, and troubleshoot customer incidents, and work towards minimizing any interruptions in service to restore normal operations for voice interactions.
Qualifications:
To be successful in this role, we are looking for candidates who possess the following qualities:
- Adaptability and flexibility
Roles and Responsibilities:
As a member of this role, you will be primarily involved in solving routine problems by referring to general guidelines and precedents. Your interactions will mainly be within your team and with your direct supervisor. You will receive detailed instructions for all tasks and your decisions will be closely supervised, with a focus on the impact on your own work. You will contribute individually as part of a team, with a specific and limited scope of work. It is important to note that this position may require you to work in rotational shifts.
Education:
- Any Graduation (Bachelor’s degree or equivalent)
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
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- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.