Accenture is hiring for Customer Service New Associate-Query Management Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Accenture
Accenture is a renowned global professional services company that specializes in providing a wide range of services across various industries. With a strong presence in more than 120 countries, Accenture offers expertise in consulting, technology, and outsourcing solutions. The company is committed to helping clients navigate the complexities of the digital age by delivering innovative strategies and implementing cutting-edge technologies. Accenture’s dedicated team of professionals combines deep industry knowledge with advanced capabilities to deliver transformative results and drive business growth. Through its client-centric approach and focus on delivering value, Accenture continues to be a trusted partner for organizations seeking to achieve sustainable success in today’s dynamic and competitive business landscape.
Accenture Recruitment 2023
| Company name | Accenture |
| Website | www.Accenture.com |
| Job Role | Customer Service New Associate-Query Management |
| Work Location | Gurugram, India |
| Job Type | Full Time |
| Experience | Freshers(0-1 years) |
| Qualification | Any Graduation |
| Batch | Not Mentioned |
| Package | 3.5 – 4.5 LPA(Expected) |
Job Description
Job Description
Role: Query Management – Customer Service Technology Support Associate
Location: Gurugram
Qualification: Any Graduation
Experience: 0 to 1 year
Responsibilities:
As a Query Management – Customer Service Technology Support Associate, you will be a vital part of our Customer Support vertical.
Your main responsibilities include effectively addressing customer queries, managing escalations, handling complaints, and ensuring the best possible resolutions for dissatisfied customers.
Your role also entails meeting fault and complaint closure targets within defined Service Level Agreements (SLAs).
You will be a crucial member of the Query Management team, providing inbound/outbound call and email/chat support to resolve customer issues.
This position is aligned with our Customer Service Technology Support team, which focuses on providing technical assistance for specific systems, software, and infrastructure, as well as troubleshooting technical problems.
Desired Skills:
We are seeking individuals with the following skills and attributes:
- Proficiency in Customer Service Technology Support
- Strong teamwork and collaboration skills
- Adaptability and flexibility in approach
- Attention to detail
- Effective problem-solving abilities
- Customer service management expertise
Role and Expectations:
In this capacity, you will be expected to address routine issues using established precedents and guidelines.
Your interactions primarily occur within your own team and with your direct supervisor. Clear and comprehensive instructions will be provided for all tasks.
The decisions you make will impact your own work and will be closely supervised.
As an individual contributor within a focused team, your role will involve specific and well-defined responsibilities.
Please be aware that this position may involve rotational shift work.
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
I am interested