The Hackett Group is hiring for Trainee- IT Helpdesk Technician Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Apply Before the job is filled.
The Hackett Group is hiring for Trainee- IT Helpdesk Technician
| Company name | The Hackett Group |
| Website | www.thehackettgroup.com |
| Job Role | Trainee- IT Helpdesk Technician |
| Work Location | Hyderabad, Telangana, India |
| Job Type | Full Time |
| Experience | Minimum 6 Months |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | Up to 4.2 LPA (Expected) |
Job Description
The Hackett Group Hiring for Trainee- IT Helpdesk Technician Role
Practice: IT
Position: Trainee / Intern
Department: IT
Skill Focus: Helpdesk Support
Experience Required: Minimum 6 Months
Key Responsibilities
- Act as the initial point of contact for users requiring technical support through phone, email, or ticketing platforms.
- Diagnose and resolve hardware and software issues related to Windows desktops and laptops.
- Assist with software installations, updates, and configurations via remote desktop tools.
- Perform basic network troubleshooting, addressing issues such as VPN, DNS, Wi-Fi, and connectivity problems.
- Utilize remote support tools like AnyDesk, TeamViewer, and RDP to provide assistance.
- Log, categorize, prioritize, and assign issues using the IT ticketing system.
- Escalate unresolved issues to senior support levels following the escalation process.
- Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.
- Support user onboarding and offboarding, including device setup, account provisioning, and access configuration.
- Ensure compliance with internal SLAs and IT service management best practices.
- Be available for rotational shifts, including occasional weekend and holiday coverage.
Essential Skills
Technical:
- Expertise in troubleshooting Windows OS, hardware, and software problems.
- Understanding of networking basics (IP, DNS, DHCP, VPN).
- Proficiency with remote support tools and ticketing systems.
- Knowledge of software installation and configuration processes.
- Strong ability to document issues and maintain updated ticket logs.
- Capability to manage multiple support requests under time constraints.
Personal:
- Effective communication skills to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and meet defined SLAs.
- Flexibility to adapt to changing technologies and shift schedules.
- Ownership mindset with a focus on timely and accurate resolutions.
Preferred Skills
Technical:
- Experience troubleshooting Microsoft tools (Outlook, Teams, OneDrive, SharePoint).
- Basic support for mobile devices (iOS and Android) in corporate settings.
- Familiarity with Windows Defender and printer-related troubleshooting.
- Experience handling user account creation, password resets, and group membership updates.
Personal:
- Clear verbal and written communication for reporting and documentation.
- Accuracy in logging tickets and documenting resolutions.
- Ability to adapt to evolving technologies and organizational processes.
- Willingness to learn and grow in a dynamic IT environment.
- Positive attitude and composure in high-pressure scenarios.
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How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About The Hackett Group
Infor is a leading global provider of business software solutions, committed to empowering organizations with innovative technology to drive their success. With a comprehensive suite of industry-specific applications and deep domain expertise, Infor enables businesses to streamline their operations, enhance productivity, and make data-driven decisions. Their solutions span across various sectors, including manufacturing, healthcare, retail, and more, helping companies optimize their processes and stay ahead in today’s competitive landscape. With a customer-centric approach and a focus on delivering measurable business outcomes, Infor continues to be a trusted partner for organizations looking to transform their operations and achieve sustainable growth.