PowerSchool Off Campus Hiring 2024 for Associate Technical Support Engineer Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
PowerSchool Off Campus Hiring 2024 – Associate Technical Support Engineer
| Company name | PowerSchool |
| Website | www.PowerSchool.com |
| Job Role | Associate Technical Support Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | 0-2 Years |
| Qualification | Bachelor’s degree |
| Batch | Not Mentioned |
| Package | INR 5 – 7LPA (Expected) |
Roles & Responsibilities
PowerSchool Off Campus Hiring 2024 – Associate Technical Support Engineer
Responsibilities
Key duties and responsibilities include:
- User Support: Respond to, assess, and prioritize incoming requests for assistance via phone, email, and chat from users experiencing issues with hardware, software, networking, and other computer-related technologies.
- Problem Resolution: Identify problems, conduct research, provide solutions, and follow up with customers as needed, escalating more complex cases to the appropriate team.
- Record Keeping: Log and track calls using a problem management database, maintaining history records and related documentation.
- Reporting: Prepare standard statistical reports, such as help desk incident reports.
- Consultation: Work with programmers to explain software errors or recommend changes to programs.
- Testing: Test software and hardware to evaluate ease of use and whether the product will assist users in performing their work.
- Other Duties: Perform all other duties as assigned.
Qualifications
To be considered for this role and to perform successfully, an individual must be able to carry out each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities needed:
- Experience: 0-2 years of prior experience in a technical support role.
- Technical Proficiency: Proficient in Microsoft Office suite; experience with Salesforce and prior CRM experience is preferred.
- Attention to Detail: Strong attention to detail and time management skills.
- Communication: Strong oral and written communication skills.
- Customer Service: Strong customer service and conflict resolution skills.
- Workload Management: Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.
- Education: Associate’s degree or equivalent work experience.
- Availability: Flexibility to work on weekends and holidays on a rotational basis.
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How to Apply?
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About PowerSchool
PowerSchool is a comprehensive web-based student information system that offers a range of tools and features designed to help teachers, parents, and administrators manage student data and improve educational outcomes. With PowerSchool, users can track attendance, grades, assignments, and schedules, as well as communicate with parents and students. The system is highly customizable and can be tailored to the specific needs of each school or district. PowerSchool is widely used in K-12 schools across the United States and has proven to be an effective tool for improving student engagement, performance, and success.