Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Apply Before the job is filled.
Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer
| Company name | Tekion |
| Website | www.Tekion.com |
| Job Role | Associate Customer Support Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Graduation/ PG |
| Batch | Not Mentioned |
| Package | As Per Company Standards |
Job Description
Tekion Off Campus Hiring 2024 – Associate Customer Support Engineer
Core Responsibilities:
- Take full responsibility for customer-reported issues and ensure they are resolved completely.
- Conduct thorough research, diagnosis, troubleshooting, and determine effective solutions for system-related problems.
- Adhere to established procedures for escalating unresolved issues to the appropriate internal teams.
- Demonstrate both functional and technical understanding of the application.
- Utilize internal databases or external resources to provide precise technical solutions.
- Ensure accurate logging of all reported issues.
- Prioritize and manage multiple open cases simultaneously.
- Generate clear, accurate, and timely reports.
- Create and maintain documentation of technical knowledge in the form of notes and manuals.
Required Skills:
- Previous experience in an Application Support Engineer role.
- Proficiency in SQL, MongoDB, and basic network configuration.
- Familiarity with databases and APIs.
- Coding knowledge is an added advantage.
- Experience in application, production, or product support.
- Ability to quickly learn and excel in employer-specific software.
- Strong problem-solving skills.
- Effective written and verbal communication skills.
- Capability to diagnose and resolve application issues.
- Basic understanding of IoT and software (preferred but not required).
- Willingness to work in rotational shifts.
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About Tekion
Tekion is a technology company that offers innovative cloud-based solutions for the automotive industry. Their flagship product, the Automotive Retail Cloud (ARC), integrates various aspects of dealership operations, such as sales, service, and finance, into a seamless platform. By leveraging advanced technologies like artificial intelligence, machine learning, and data analytics, Tekion aims to modernize and streamline the automotive retail experience, enhancing efficiency and improving customer interactions. Founded by former Tesla CIO Jay Vijayan, Tekion is recognized for its cutting-edge approach to solving industry-specific challenges.