FICO Customer Support-Engineer Vacancy at Bangalore. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About FICO
FICO (Fair Isaac Corporation) is a leading analytics software company that specializes in credit scoring and decision-making. Founded in 1956, FICO provides a wide range of products and services to help businesses make informed decisions by using predictive analytics, data management, and decision optimization techniques. The company’s most popular product is the FICO score, which is widely used by financial institutions to determine an individual’s creditworthiness. The FICO score is calculated based on several factors, including payment history, outstanding debts, length of credit history, and credit utilization. FICO has played a crucial role in the financial industry, enabling lenders to make data-driven decisions and mitigate risks while helping consumers better understand their credit scores.
FICO Recruitment 2023
| Company name | FICO |
| Website | www.fico.com |
| Job Role | Customer Support-Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Bachelor’s degree or equivalent |
| Batch | Not Mentioned |
| Package | Up to 8 LPA (Expected) |
Job Description
Product Support Engineer job responsibilities:
- Provide remote technical support to internal and external clients globally for both hosted and on-premise solutions.
- Manage the flow of customer incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams, and manage end-to-end communication with clients based on agreed SLAs.
- Triage and escalate incidents in a timely manner according to standard operating procedures.
- Act as a liaison between engineering and consulting teams to resolve incidents.
- On-board customers to the support portal in real-time for assigned region.
- Exercise judgment within defined practices and procedures, provide status on progress and make recommendations on process improvements.
- Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
Qualifications:
- Bachelor’s degree or equivalent.
- Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
- Good customer-facing skills in general to handle phone and emails of clients.
- Good understanding about Enterprise-level application support and infrastructure support.
- Good knowledge of Cloud Platform.
- Flexible to work primarily in shifts, in a 24×7 environment.
- Demonstrated ability to troubleshoot issues, disturbances, and failures in platforms and systems, and work with internal and external stakeholders to restore functionality.
- Ability to prioritize and manage multiple incidents.
- Demonstrated ability to interact with a diverse customer base successfully.
- Knowledge/prior exposure to Incident/Problem/Change Management, process knowledge, e.g. managing/tracking/etc.
- Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
- Understanding of ITIL framework.
- Knowledge of AWS concepts.
- Basic knowledge of monitoring tools.
- Excellent written and verbal skills.
Offerings:
- A culture and work environment reflecting core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
- Opportunity to make a difference by leveraging unique strengths.
- Highly competitive compensation and rewards.
- Opportunities to give back to the community, social events with colleagues, and a comprehensive benefits program inclusive of progressive parental leave.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.