Trimble Customer Support Representative Vacancy for Chennai Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Trimble
Trimble is an American technology company that provides solutions for industries such as construction, agriculture, and transportation. Founded in 1978, Trimble has grown into a leading provider of advanced location-based solutions that enable professionals to be more productive, efficient, and profitable. Its portfolio includes products such as GPS systems, software applications, and wireless communications infrastructure. With a focus on innovation, Trimble is committed to helping its customers achieve their goals through cutting-edge technology and exceptional service.
Trimble Recruitment 2023
| Company name | Trimble |
| Website | www.trimble.com |
| Job Role | Customer Support Representative |
| Work Location | Chennai, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | 3.3 LPA (Expected) |
Job Description
Job Responsibility:
- Communicate with customers and company representatives through various channels such as phone, email, text, chat, or social media to handle pre-sales or post-sales service functions.
- Analyze customer requests, provide solutions or determine who can best provide the information, and forward the request to the appropriate department or individual.
- Resolve level 1 product or service issues by identifying the cause of the problem, clarifying the customer’s complaint, and providing the best solution to correct the issue. Follow up to ensure the resolution is satisfactory.
- Receive and process customer requests for returns, servicing, and exchanges, and create related documents or trouble tickets.
- Contribute to the team’s goals by meeting team metrics and service level agreements (SLAs).
- Provide billing information to customers and help resolve billing issues.
- Receive and verify the accuracy of requests from customers using the company’s internal tools and systems.
- Provide quality service to both internal and external customers.
- Contact other departments within the organization to resolve a variety of account-related issues.
- Participate in the Customer Care group and provide expertise.
- Attend regular meetings and feedback sessions.
Qualifications & Experience:
- Bachelor’s degree or equivalent.
- Relevant work experience preferred.
Specific Skills Required:
- Process-oriented with high attention to detail.
- Basic knowledge of computer operating systems such as MS Windows and MS Office.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
Relationships:
- INTERNAL: All internal teams.
- EXTERNAL: Customers.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.