Amazon Recruitment 2024 – Virtual Customer Support Associate | Apply Now

Amazon Recruitment 2024 for Virtual Customer Support Associate Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Apply Before the job is expired.

Amazon Recruitment 2024 – Virtual Customer Support Associate

Company name	Amazon
Website	www.amazon.com
Job Role	Virtual Customer Support Associate
Work Location	Work from home in Maharashtra
Job Type	Full Time
Experience	0 – 1 Years
Qualification	Bachelor’s Degree
Batch	Not Mentioned
Package	2.9 – 4 LPA (Expected)

Job Description – Amazon Recruitment 2024 – Virtual Customer Support Associate

Join Amazon’s Customer Service team and work remotely from Maharashtra as a Virtual Customer Service Associate.

Role: Virtual Customer Service Associate
Job Type: Seasonal (Contractual)
Location: Work from home in Maharashtra

Responsibilities:
As an Amazon Customer Service Associate, your primary goal is to resolve customer issues, answer inquiries, and ensure customer satisfaction. You will interact with customers via phone, chat, or email, addressing a range of concerns from orders and products to payments and website navigation. Utilizing various tools, you will research and provide solutions promptly and effectively.

Desired Skills:

• Diligent, articulate, and detail-oriented
• Customer-centric and approachable
• Quick learner with adaptability to change
• Capable of multitasking in a dynamic environment

Benefits:
Joining Amazon’s Customer Service team does not require prior experience. Upon joining, you will undergo training and receive necessary equipment. Additional benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through Amazon Extras
• Comprehensive training and continuous skill development opportunities

Amazon Recruitment 2024 – Investigation Associate

Company name	Amazon
Website	www.amazon.com
Job Role	Investigation Associate
Work Location	Bangalore, India
Job Type	6 Months Contract
Experience	0 – 1 Years
Qualification	Graduation in any Stream
Batch	Not Mentioned
Package	3.3 – 4.5 LPA (Expected)

Job Description – Amazon Recruitment 2024 – Investigation Associate

Key job responsibilities:

This encompasses, but is not confined to the following tasks:

• Conducting research and assessing facts pertaining to seller transactions.
• Taking appropriate actions on investigated transactions in accordance with established standard operating procedures and tools.
• Documenting actions with detailed annotations.
• Engaging with external customers via phone or email throughout the investigation process.
• Communicating with internal customers and colleagues in person, via email, annotations, and phone both during and after the investigation process.
• Grasping the issue at hand and utilizing available resources effectively to resolve it.
• Systematically escalating problems or discrepancies in information to relevant owners/teams following established processes and standards.
• Liaising with both internal and external stakeholders.
• Understanding performance metrics to conduct analyses aimed at achieving business objectives.
• Meeting predetermined productivity targets and quality standards.

Basic qualifications:

• Education: Graduation in any discipline.
• Work Experience: 0 to 1 year.
• Communication Skills: Excellent proficiency in both written and spoken English.
• Ability to manage and interpret large datasets.
• Demonstrated capability to work collaboratively in a dynamic team environment.

Preferred qualifications:

• Demonstrated proficiency in problem-solving and analytical skills.
• Proven ability to work productively and autonomously.
• Effective communication skills with managers and associates at all levels.
• Global perspective and comprehensive understanding of business objectives.
• Exceptional attention to detail and commitment to accuracy.

Additional Information:

• Shifts: Rotational (24/7 environment with shifts changing every 3-4 months).
• Weekly Off: Rotational two consecutive days off (5-day working week with off days changing every 3-4 months).

Amazon Recruitment 2024 – CXQO Associate FTC

Company name	Amazon
Website	www.amazon.com
Job Role	CXQO Associate FTC
Work Location	Hyderabad, India
Job Type	Full Time
Experience	0 – 2 Years
Qualification	Bachelor’s degree
Batch	Not Mentioned
Package	3 – 4.5 LPA (Expected)

Job Description – Amazon Recruitment 2024 – CXQO Associate FTC

Primary Job Responsibilities:

• Conduct data collection tasks associated with Amazon devices, applications, or services.
• Complete assigned tasks daily by strictly adhering to Standard Operating Procedures (SOPs) and established guidelines.
• Engage in process enhancement activities aimed at boosting team process quality, efficiency, and accuracy.
• Collaborate with your team manager to address work delays or technical obstacles.
• Notify the development team of any tool or software issues as needed.
• Maintain confidentiality by adhering to all relevant Amazon policies regarding confidential information.

Basic Qualifications:

• Bachelor’s degree
• 0 to 2 years of experience in a contact center or similar role
• Availability to work any shift, including nights, weekends, and holidays
• Ability to thrive in a dynamic, fast-paced environment
• On-site work required
• Possession of PAN # and E-Aadhaar
• Strong attention to detail

Preferred Qualifications:

• Demonstrated track record of meeting performance metrics in an operations setting
• Practical understanding of data processing requirements and trade-offs
• Proficiency in root cause analysis
• Experience leading process improvement efforts and/or training in Lean/6 Sigma

Amazon Recruitment 2024 – Quality Associate_Hyderabad

Company name	Amazon
Website	www.amazon.com
Job Role	Quality Associate
Work Location	Hyderabad, India
Job Type	Full Time
Experience	0 – 4 Years
Qualification	Bachelor’s degree
Batch	Not Mentioned
Package	3.3 – 4.5 LPA (Expected)

Job Description – Amazon Recruitment 2024 – Quality Associate

Roles and Responsibilities:

1. Adhere to Standard Operating Procedures (SOPs) for conducting manual audits and addressing outliers/exceptions.
2. Recognize emerging patterns in audits and propose enhancements to processes/programs.
3. Provide prompt responses to stakeholders in accordance with SOP and Service Level Agreements (SLA).
4. Systematically escalate issues to relevant owners/teams following established protocols.
5. Maintain accurate records of daily activities through updates in trackers or workflow tools.
6. Achieve business metrics and objectives such as SLA adherence, productivity, quality standards, and utilization targets.
7. Comprehend performance metrics to align with business objectives.
8. Collaborate effectively within the team environment to foster growth and development.
9. Cultivate a global perspective and grasp the intricacies of diverse geographical regions where Amazon operates.
10. Location: Hyderabad, Telangana, India

Basic Qualifications:

• Bachelor’s degree
• 0 – 4 years of professional experience.
• Proficiency in Microsoft Office suite.

Preferred Qualifications:

• Fluent in spoken, written, and reading English.

Amazon Recruitment 2024 – GO-AI Associate

Company name	Amazon
Website	www.amazon.com
Job Role	GO-AI Associate
Work Location	Bangalore, India
Job Type	6 Months Contract
Experience	0 – 24 months
Qualification	Graduation in any Stream
Batch	Not Mentioned
Package	4 – 7 LPA (Expected)

Job Description – Amazon Recruitment 2024 – GO-AI Associate

GO-AI Associate – Bangalore – 6 months contract

Key Responsibilities:

The candidate is required to exhibit:

1. Dedication to meeting deadlines
2. Constructive mindset and resilience
3. Consistent implementation and performance
4. Proficiency in annotating video-based tasks for extended periods
5. Ability to collaborate effectively with remote teams and demonstrate strong teamwork

Minimum Requirements:

• Bachelor’s degree in any field, along with proficient MS Office skills.
• 0 to 24 months of experience in any field, showcasing strong logical reasoning abilities.

Preferred Qualifications:

• Non-engineering academic background preferred.
• Exceptional interpersonal and communication skills.
• Strong listening and data accuracy abilities.
• Attention to detail.
• Proficient in MS Office.
• Demonstrated understanding of the internet, proficient in setting up and using laptops or desktops, and basic familiarity with tools and applications necessary for daily work tasks.

Amazon Recruitment 2024 – Business Analyst

• Job Role: Business Analyst
• Qualifications: Bachelor’s degree
• Experience: Entry Level
• Job Type: Full Time
• Location: Bangalore, Mumbai

Job Description

About the role:

In a dynamic environment, the role involves automating dashboards, monitoring key success metrics, managing WBR reports, identifying business challenges, and collaborating on solutions with Amazon Pay teams. The ideal candidate excels in deriving actionable insights from data, innovating, and becoming a subject matter expert to assess business performance across various Amazon Pay areas. Proficiency in automation, data analysis, trend identification, conclusion extraction, and clear presentation using various data sources is essential, aligning with Amazon’s strategic objectives. Problem-solving skills and proficiency in VBA and other automation tools are required.

Key job responsibilities:

• Understanding drivers, impacts, and key influences in the BizOps Domain.
• Collaborating with the business team to establish key performance indicators and new measurement methodologies.
• Translating data into actionable insights.
• Automating reporting for weekly business metrics and identifying opportunities for further automation and scalable ad-hoc analyses.
• Conducting complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization) to pinpoint opportunities for process improvement.
• Developing infrastructure and implementing maintenance strategies for internal datasets to facilitate swift analysis for critical business inquiries.

We welcome candidates to work from one of the following locations: Bangalore, IND | Bangalore, KA, IND | Bengaluru, KA, IND | Blr, KA, IND | Mumbai, MH, IND

BASIC QUALIFICATIONS:

• Bachelor’s degree

PREFERRED QUALIFICATIONS:

• Experience in capacity planning, operations planning, business analysis, or similar fields.

Amazon Recruitment 2024 – Associate Quality Services – QS – Chennai

• Job Role: Associate Quality Services – QS – Chennai
• Qualifications: BE, B.Tech, Master of computer Applications (MCA), B.sc Computers, BCA, MSc Information Technology (IT)
• Experience: Little or no previous experience necessary.
• Job Type: Full Time
• Location: Chennai, Tamil Nadu

Job Description

Team Overview:

The Quality Assurance (QA) team is responsible for conducting manual testing across various products and services within the Amazon ecosystem. Our mission is to support Amazon in its commitment to customer-centricity by delivering rapid, reliable, and high-quality manual testing services and solutions.

Job Responsibilities:

• Execute test plans, test cases, and create test data, ensuring timely, clear, and concise reporting of results.
• Demonstrate understanding of project/product functionality and adaptability to evolving requirements and documentation.
• Proactively identify gaps in test cases and explore beyond them to uncover issues/bugs.
• Implement processes to comprehensively test product changes.
• Maintain agility and responsiveness to changing project priorities, swiftly adjusting testing strategies as needed.
• Conduct root cause analysis of bugs/issues when necessary.

Roles and Duties:

Responsibilities include, but are not limited to:

• Adhering to predefined standard operating procedures (SOPs), test methods, and processes.
• Executing test cases for small, straightforward components and/or features related to apps, services, or devices to verify proper functionality. Meeting daily productivity and quality targets.
• Logging bugs/failures encountered during test execution and ensuring their resolution within service level agreements (SLAs).
• Contributing ideas for project improvements to streamline daily operations.
• Influencing the quality of assigned components and features.
• Acquiring knowledge through peer collaboration, on-the-job training, and resources provided by the Device and Quality team (e.g., SharePoint, Wiki, etc.).

Basic Requirements:

• Educational Qualification: BE, BTech, MCA, BSc in Computers, BCA, MSc in IT.
• Work Experience: Little to no previous experience required.
• Communication Skills: Excellent written and verbal communication skills in English.

Preferred Qualifications:

• Demonstrated analytical problem-solving skills and testing proficiency.
• Strong attention to detail and ability to maintain high levels of accuracy.
• Proficiency in using Windows desktop environment and software such as Word, Excel, Internet Explorer, and Firefox.
• Flexibility and willingness to perform repetitive tasks.
• Demonstrated ownership, drive, and ability to thrive in a fast-paced environment with daily deadlines.

About Amazon

Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.