SAP Labs Associate Solution Support Engineer – Product Support – Concur – Travel Vacancy at Bangalore. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About SAP Labs
SAP Labs is a global software development company that focuses on creating innovative and transformative software solutions for businesses of all sizes. With its headquarters located in Walldorf, Germany, SAP Labs has expanded to numerous locations around the world, including North America, Europe, and Asia. SAP Labs is known for its cutting-edge research and development of enterprise software applications, including the popular SAP ERP system, which is widely used by companies across the globe. The company’s commitment to innovation and customer satisfaction has made it a leader in the technology industry and a trusted partner for businesses seeking to improve their operations and gain a competitive edge.
SAP Labs Recruitment 2023
| Company name | SAP Labs |
| Website | www.saplabs.com |
| Job Role | Associate Solution Support Engineer – Product Support – Concur – Travel |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | 0-3 years |
| Qualification | Bachelor’s degree |
| Batch | Not Mentioned |
| Package | 8-9 LPA (Expected) |
Job Description
Roles & Responsibilities:
- Create memorable experiences for customers to win their loyalty.
- Deliver customer-centric service experience during every interaction with customers.
- Develop and maintain strong functional and technical product knowledge.
- Resolve customer queries and issues related to SAP Concur Product.
- Handle customer issues transparently and urgently, taking ownership of the issue and managing client expectations.
- Provide regular updates on case statuses and escalate issues while maintaining a positive customer experience.
- Make time for customer calls in daily schedule.
- Build a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Continuously explore opportunities to refine process practices and embrace change to achieve organizational goals.
- Conduct all external facing communication in a professional manner, with a high level of customer service.
- Reinforce a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zones to ensure customer needs or queries are handled effectively.
Role Requirements:
- Bachelor’s degree or equivalent, with a preferred qualification in Travel & Tourism.
- External customer-facing experience.
- Experience in TMC preferred.
- 0-3 years of relevant experience in travel management/corporate travel/GDS.
- Ability to express thoughts clearly and professionally in English for fluent customer interaction.
- Display passion for and responsibility to the customer, business, and team.
- Research-based, learning-oriented, analytical mindset for expert problem-solving.
- Task-based, process-driven approach to achieving objectives.
- Schedule flexibility working on weekends and continuously in AMER Shift 16:30 to 01:30 hrs IST (Subject to change).
- Preferable experience with SAP Concur products or similar SaaS/Cloud products.
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.