Freshworks is hiring for Graduate Trainee – Customer Support Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Freshworks
FreshWorks is a cloud-based software company that provides customer engagement solutions to businesses of all sizes. Founded in 2010, the company has grown to become a leader in the customer engagement space, with over 50,000 customers in 120 countries. FreshWorks offers a suite of products that includes customer support software, IT service desk software, and marketing automation software. The company’s products are designed to help businesses improve customer satisfaction, streamline their operations, and increase revenue. With a focus on innovation and customer satisfaction, FreshWorks is poised for continued growth and success in the years to come.
Freshworks Recruitment 2023
| Company name | Freshworks |
| Website | www.Freshworks.com |
| Job Role | Graduate Trainee – Customer Support |
| Work Location | Chennai, Tamil Nadu, India |
| Job Type | Full Time |
| Experience | Freshers(Â 0-6 months) |
| Qualification | Graduation |
| Batch | 2022, 2023 |
| Package | Up to 5.43 LPA (Expected) |
Job Description
Job Description Position Summary – Customer Support: Our customer support division is responsible for overseeing the technical account management aspect for all our clients. This team is dedicated to resolving technical issues that our customers encounter, offering necessary assistance promptly. If you possess a penchant for systematic problem-solving, root cause analysis, and aiding customers in resolving their concerns, you are an ideal candidate for our customer support team.
Qualifications Desired Candidate Profile:
Freshworks is in the process of recruiting intelligent, resolute, and enthusiastic graduates from the class of 2022/23. Individuals with a work history of 0-6 months are welcome to apply for roles within our customer support team. Below is a succinct outline of the attributes we seek in recent college graduates:
Customer Support:
Effective written and verbal communication skills, characterized by clarity and conciseness. Demonstrated empathy for customers, along with an ability to comprehend and cater to their requirements. Aptitude for excelling in a dynamic, fast-paced, performance-oriented setting. Keen interest, curiosity, and a receptive attitude towards adopting novel technologies. Willingness to adapt to varying rotational shifts, regions, and markets. This requirement is imperative, as shift and region allocations will be based on prevailing business demands. Past internship engagements within B2B or product companies within any of the specified domains will be viewed as an advantageous addition. Applicants should not have any outstanding arrears.
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.