Sprinklr is Hiring for Technical Support Engineer Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Sprinklr
Sprinklr is a customer experience management platform that helps businesses connect with their customers across various channels, including social media, email, chat, and messaging. With its advanced artificial intelligence capabilities, Sprinklr offers businesses real-time insights into their customers’ needs and preferences, allowing them to personalize their interactions and improve customer satisfaction. The platform’s features include social listening, publishing, engagement, customer care, and marketing automation, making it a comprehensive solution for managing customer experiences. Sprinklr is trusted by some of the world’s largest brands and has helped businesses improve their customer engagement and retention rates.
Sprinklr Recruitment 2023
| Company name | Sprinklr |
| Website | www.sprinklr.com |
| Job Role | Technical Support Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | Graduation from Tier-1 Engineering College. |
| Batch | Not Mentioned |
| Package | Up to 5 LPA(Expected) |
Job Description
Role Overview
The role of the Technical Support Engineer revolves around delivering an exceptional experience to end users by leveraging proficient technical and communication skills. As a member of the Sprinklr Technical Support team, you will directly engage with our clients to effectively resolve their support-related concerns. This position necessitates the participation in an on-call rotation, providing support 24/7 throughout the year.
Key Responsibilities
● Diagnose and troubleshoot various issues, ensuring timely and efficient resolution for customers.
● Guarantee high-quality issue resolution to prevent customer escalations and the need for issue ticket reopening.
● Escalate critical matters to cross-functional teams for swift and effective solutions, collaborating with the product development unit to address software bugs.
● Cultivate an in-depth understanding of specific products, taking ownership of this knowledge.
● Keep internal knowledge reference pages up-to-date.
Desired Qualifications and Attributes
● Holds a degree from a distinguished Tier-1 Engineering College.
● Demonstrates adept analytical and problem-solving capabilities.
● Exhibits excellent written and verbal communication skills.
● Possesses an innate curiosity to thoroughly comprehend systems and processes in order to resolve customer challenges.
● Displays eagerness for continuous learning, readily adapting to the rapid changes in the work environment.
● Exhibits composure and quick thinking, even in demanding situations.
● Demonstrates self-motivation, proactive initiative, and a strong sense of ownership.
● Thrives in a collaborative, fast-paced environment, emphasizing teamwork and the discernment to seek assistance when appropriate.
Additional Considerations
● Proficiency or experience in coding/scripting languages such as JavaScript, Python, Java, or Node.js is a valuable asset.
● Familiarity with data storage technologies, including but not limited to MongoDB, MySQL, etc., is advantageous.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.