Amazon Recruitment 2024 | IT Support Associate

Amazon Recruitment 2024 for IT Support Associate. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Amazon

Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.

Amazon Recruitment 2024

Company name	Amazon
Website	www.amazon.com
Job Role	IT Support Associate
Work Location	Bangalore, India
Job Type	Full Time
Experience	Entry Level (6-18 Months)
Qualification	Bachelor’s degree/Diploma
Batch	Not mentioned
Package	3.25 – 5.5 LPA (Expected)

Job Description

The IT Service Desk (SD) serves as the centralized IT support organization within OTS Global IT Delivery, spanning across America, Europe/Prague, and India. Operating through an omni-channel contact center, the team is dedicated to providing efficient, streamlined 24×7 IT support to Worldwide (WW) Operations (Ops) associates, as well as internal/external support for Amazon Lockers. The SD team is instrumental in ensuring the seamless functioning of Amazon sites globally, directly impacting Amazon’s ability to serve its customers punctually.

Key responsibilities encompass, but are not confined to:

1. Effective Communication Skills: Proficient in clear and concise communication, this role involves interaction with Amazon Internal customers, encompassing APAC/EMEA/AMER Operation/IT team/Customer support.
2. Adherence to Standard Operating Procedures (SOPs): Crucial for maintaining consistency and efficiency in daily operations.
3. Basic Knowledge of IT Troubleshooting on End User Devices: Competent in resolving issues on various client devices, such as desktops, laptops, printers, and scanners.
4. Basic Understanding and Troubleshooting Skills on Various Operating Systems: Specifically on Windows and Linux.
5. Flexible Work Schedule: This position requires a flexible work schedule involving rotational shifts, ensuring real-time customer experience in a 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. Location: This role will be based at the Bangalore (BLR18) Corporate office.

A willingness to relocate is strongly desired, given career advancement opportunities throughout the company.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

We are open to hiring candidates for the following locations:

• Bangalore, KA, IND

Basic Qualifications:

• Bachelor’s degree/Diploma
• 6 months to 18 months of work experience
• Good communication skills

Preferred Qualifications:

• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and Troubleshooting Skills on Networks

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.