Amdocs Hiring Associate Technical & Business Operations Analyst – Fresher. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Amdocs
Amdocs is a leading multinational company that specializes in software and services for communications, media, and entertainment industries. With a strong global presence and a rich history spanning over three decades, Amdocs has established itself as a trusted provider of innovative solutions and cutting-edge technologies. The company offers a wide range of products and services, including customer experience systems, revenue management, digital services, and network functions virtualization. Amdocs is committed to enabling its clients to deliver seamless, personalized experiences to their customers while driving operational efficiency and business growth. Through its talented workforce and relentless focus on innovation, Amdocs continues to shape the future of the digital economy, empowering businesses to thrive in an increasingly connected world.
Amdocs Recruitment 2023
| Company name | Amdocs |
| Website | www.amdocs.com |
| Job Role | Associate Technical & Business Operations Analyst – Fresher |
| Work Location | Gurgaon, India |
| Job Type | Full Time |
| Experience | Fresher |
| Qualification | BCA ,BSc, BBA, MSc  ( Computer Application /Computer Science /IT) – 2023 Passout (Fulltime) |
| Batch | Not Mentioned |
| Package | 4 – 6 LPA (Estimated) |
Job Description
The position involves addressing incidents and service requests from customers or end-users in accordance with the unit’s standard methods and procedures.
What your responsibilities entail:
- Conducting ticket analysis, service interruption analysis, and triaging of issues, followed by collaboration with relevant teams for resolution.
- Ensuring the availability of all necessary ticket information for further analysis, such as error screenshots and customer IDs. Applying established methods and procedures to resolve known or recurring issues.
- Utilizing skills to efficiently navigate the existing knowledge base and documentation for quick-win and first-level resolution.
- Managing ticket queues, assigning tasks to other teams, and ensuring timely follow-up for resolution while adhering to SLAs.
- Ensuring timely resolution or escalation within the agreed SLA, creating a positive customer support experience, and fostering strong relationships through effective communication and a professional attitude.
- Updating checklists for quality assurance and progress tracking in accordance with standard operating procedures.
- Working in various shifts on a rotational basis, ensuring seamless handovers between shifts, and monitoring and publishing SLA achievements by tracking all Key Performance Indicators (KPIs).
- Ensuring clear communication and documentation as a point of contact.
- Performing validation, verification, and correction of system artifacts (reports, bills, event records, screens, etc.) and properly documenting detected errors.
- Conducting basic software system operations, including online screen usage, running maps and jobs, basic configuration/installation, and backups.
- Addressing fallouts from various applications, journalizing manual billing requests, processing payments, and handling miscellaneous activities.
- Conducting health checks, monitoring systems, and sending regular reports.
Qualifications:
- BCA, BSc, BBA, MSc (Computer Application/Computer Science/IT) – Graduating in 2023 (Fulltime)
- Minimum 60% in academics with no backlogs or breaks
- Excellent communication skills with the ability to respond promptly to customer queries
- Strong analytical skills and hands-on technical knowledge of Unix & SQL
- Ability to understand business needs and manage 24X7 shifts
- Experience in working with ambiguous situations, under pressure, and flexible work hours
- Understanding of Production Support/Application Support
- Job Location: Gurgaon
Why you’ll find this role appealing:
- Opportunity to showcase your skills in issue resolution and end-user support
- Key member of a global, dynamic, and highly collaborative team with ample opportunities for personal and professional development
- Chance to work in a multinational environment with the global market leader in its field.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.