Amdocs Hiring IT Professional – Windows /OS – Fresher

Amdocs Hiring IT Professional – Windows /OS – Fresher. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Amdocs

Amdocs is a leading multinational company that specializes in software and services for communications, media, and entertainment industries. With a strong global presence and a rich history spanning over three decades, Amdocs has established itself as a trusted provider of innovative solutions and cutting-edge technologies. The company offers a wide range of products and services, including customer experience systems, revenue management, digital services, and network functions virtualization. Amdocs is committed to enabling its clients to deliver seamless, personalized experiences to their customers while driving operational efficiency and business growth. Through its talented workforce and relentless focus on innovation, Amdocs continues to shape the future of the digital economy, empowering businesses to thrive in an increasingly connected world.

Amdocs Recruitment 2024

Company name	Amdocs
Website	www.amdocs.com
Job Role	IT Professional – Windows /OS – Fresher
Work Location	India- Pune (Amdocs Site)
Job Type	Full Time
Experience	Fresher
Qualification	B.E/B.tech/MCA IT /Computer Science  or related stream
Batch	(60% throught out academics)2023 Passout
Package	4 – 6 LPA (Estimated)

Job Description

Job Description:

Position Title: IT Support Specialist

Job Description:

As an IT Support Specialist at Amdocs, your responsibilities will include:

• Providing technical support to internal users for IT-related issues.
• Demonstrating expertise in supporting various desktop and laptop models within Amdocs, ensuring they are imaged with the company’s standard configuration.
• Utilizing the internal CRM application to promptly log new cases and update the progress of existing cases.
• Addressing escalated Windows-related issues from Remote Support.
• Managing ServiceNow incident and request workflows, taking ownership, prioritizing tasks, and meeting Service Level Agreement (SLA) timelines.
• Resolving user inquiries received via ServiceNow, email, or other communication channels within defined Operational Level Agreements (OLA) and SLAs.
• Utilizing internal and external technical knowledge bases to troubleshoot and resolve issues, collaborating with relevant teams as necessary.
• Supporting IT infrastructure in meeting/conference rooms.
• Managing vendor relationships, including coordinating with desktop/laptop vendors to fulfill current and future requirements.
• Initiating procurement processes for new PC/laptop devices to meet existing and future needs.
• Being available on-call after office hours and during weekends to address major IT disruptions.
• Documenting new procedures and maintaining documentation on troubleshooting and technology, contributing to knowledge bases as needed.
• Collaborating effectively with end-users and IT stakeholders.

Qualifications:

• Bachelor’s degree in IT/Computer Science or a related field, with at least 60% throughout academics, graduating in 2023.
• 0-6 months of technical support experience.
• Excellent communication skills.
• Familiarity with remote support tools such as Windows Messenger, RDP, Net Meeting, and SCCM.
• Proficiency in PC and laptop hardware.
• Expertise in Windows 7, Windows 10 operating systems, and Mac OS.
• Intermediate knowledge of the Windows Exchange messaging system and backup systems like OneDrive and Druva.
• Intermediate knowledge of O365.

Preferred Skills:

• Experience in Windows System Administration (Windows 7, Windows 10).
• Support experience with PCs, laptops, desktops, and printers.
• Proficiency in Microsoft suite products, including MS 365, with Excel skills for reporting.

Behavioral Competencies:

• Ability to work collaboratively in a team environment and effectively communicate with team members.
• Strong collaboration skills to achieve objectives.
• Excellent English communication skills.
• Patient demeanor when dealing with customers.
• Ownership mentality to independently resolve issues or seek assistance when necessary.
• Self-starting attitude, capable of working with minimal remote assistance.
• Innovative thinking to propose and implement new services to enhance customer satisfaction.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.