Alight Solutions Recruitment 2024 – Application Management, Trainee

Alight Solutions Recruitment 2024 – Application Management, Trainee. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

Alight Solutions Recruitment 2024

Company name	Alight Solutions
Website	www.Alight.com
Job Role	Application Management, Trainee
Work Location	Hyderabad, Telangana, India
Job Type	Full Time
Experience	Freshers
Qualification	Bachelor’s Degree
Batch	Not mentioned
Package	5 – 9 LPA(Expected)

Job Description – Application Management, Trainee

RESPONSIBILITIES

Functions:

1. Provide in-house technical support for hrX Assist and hrX Access.
2. Analyze, prioritize, and resolve faults within defined timelines.
3. Resolve tickets according to SLAs and escalation procedures.
4. Manage customer configurations.
5. Diagnose and resolve software application issues following established procedures.
6. Provide 24/5 support for existing customers adhering to defined processes.
7. Propose resolution paths after understanding and analyzing problems.
8. Maintain proper documentation for processes, guidelines, and troubleshooting steps.
9. Stay updated on the latest technology trends and share insights with the team.
10. Collaborate with cross-functional teams including developers, system administrators, testing, and operational teams.

Business-related Skills:

1. Proficiency in infrastructure administration, integrating networking, systems, and monitoring solutions, along with software and general IT maintenance skills.
2. Demonstrated ability to support software and application technical problems.
3. Adherence to organizational policies and procedures regarding data security and privacy.

Desired Skills:

1. Experience with SQL.
2. Proficiency in Windows and Linux systems.
3. Experience with Azure cloud services.
4. Familiarity with ticket management systems like SNOW and Jira.
5. Ability to interpret application logs/traces for troubleshooting.
6. Familiarity with application monitoring tools such as NewRelic.

Personal Skills:

1. Excellent verbal and written communication skills in English.
2. Commitment to delivering quality work within deadlines.
3. Ability to organize work and prioritize tasks with minimal supervision.
4. Capacity to work independently with a strong commitment to team and customer satisfaction.
5. Strong analytical, problem-solving, and organizational skills.
6. Proactive, dynamic, and flexible attitude.
7. Strong interpersonal skills with the ability to collaborate effectively in a team environment.
8. Dedication to ensuring customer satisfaction through timely and effective support.
9. Ability to communicate technical information effectively to non-technical users.
10. Willingness to work in shifts and participate in on-call rotations.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

About Alight Solutions

Alight Solutions is a distinguished provider of integrated cloud-based HR and financial solutions. With a strong commitment to transforming the way businesses manage human resources, benefits, payroll, and more, Alight Solutions offers innovative technology and expertise to optimize organizational processes. Their client-focused approach ensures tailored solutions that empower companies to enhance employee experiences and drive operational efficiency. Alight Solutions stands out as a reliable partner, leveraging its deep industry insights to deliver impactful results and contribute to the success of diverse enterprises.