Amdocs Recruitment 2024 for IT Professional – Windows /OS – Fresher. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Amdocs
Amdocs is a leading multinational company that specializes in software and services for communications, media, and entertainment industries. With a strong global presence and a rich history spanning over three decades, Amdocs has established itself as a trusted provider of innovative solutions and cutting-edge technologies. The company offers a wide range of products and services, including customer experience systems, revenue management, digital services, and network functions virtualization. Amdocs is committed to enabling its clients to deliver seamless, personalized experiences to their customers while driving operational efficiency and business growth. Through its talented workforce and relentless focus on innovation, Amdocs continues to shape the future of the digital economy, empowering businesses to thrive in an increasingly connected world.
Amdocs Recruitment 2023
| Company name | Amdocs |
| Website | www.amdocs.com |
| Job Role | IT Professional – Windows /OS – Fresher |
| Work Location | Pune, India |
| Job Type | Full Time |
| Experience | 0 – 6 months |
| Qualification | B.E/B.tech/MCA IT /Computer Science or related stream – 2023 Passout – Fulltime |
| Batch | Not Mentioned |
| Package | 4 – 6 LPA (Estimated) |
Job Description
What will your job involve?
- Providing support to Amdocs internal users for IT-related issues.
- Demonstrating knowledge to support various Desktop and Laptop models available in Amdocs.
- Imaging Amdocs Laptops and desktops with the Amdocs image.
- Logging new cases and updating progress on existing cases using the internal CRM application in a timely manner.
- Handling escalated windows-related issues from Remote Support.
- Managing ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services within defined Service Level Agreement (SLA) timelines.
- Resolving and responding to user questions received via ServiceNow, email, or other collaboration methods, meeting defined OLA and SLA.
- Utilizing technical knowledge bases (internal & external) to resolve technical issues and collaborating on issues with relevant teams as required.
- Supporting meeting/conference room IT infrastructure.
- Managing vendor relationships to address desktop/laptop requirements and plan for future needs.
- Initiating procurement requirements for new PC/Laptop devices to support existing and future requirements.
- Being on call after office hours and during weekends for any major disruptions in IT services.
- Documenting new procedures and maintaining documentation on troubleshooting and technology, contributing to the knowledge base as required.
- Collaborating effectively and closely with end users and IT stakeholders.
All you need is…
- B.E/B.tech/MCA in IT/Computer Science or a related stream, with a 2023 passout, full-time.
Required Skills/Domain Knowledge:
- Minimum 0-6 months of technical support experience.
- Excellent communication skills.
- Knowledge of remote support tools like Windows Messenger, RDP, Net Meeting, SCCM.
- Excellent knowledge of PC & laptop hardware.
- Expert knowledge of Windows 7, Windows 10 operating systems, and Mac OS.
- Intermediate knowledge of Windows Exchange messaging system.
- Intermediate knowledge of backup systems like OneDrive, Druva.
- Intermediate knowledge of O365.
Preferred Skills/Domain Knowledge:
- Windows System Administration (Windows 7, Windows 10).
- PC/Laptop support.
- Hardware knowledge of laptop, desktop, printer.
- Good knowledge of MS suite of products like MS 365.
- Excel knowledge for reporting.
Required Behavioral Competencies:
- Ability to work in a team and communicate with team members for guidance or sharing expertise.
- Good collaboration skills to achieve stated objectives.
- Excellent English communication skills.
- Patience with customers.
- Ownership mentality to resolve issues independently or with the help of others.
- Self-starter with the ability to work with minimal remote assistance.
- Generating ideas and proposing solutions to implement new services to enhance customer satisfaction.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.