Cactus Communications hiring for Contractor, Customer Service Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Cactus Communications – Contractor, Customer Service
| Company name | cactus |
| Website | www.cactus.com |
| Job Role | Contractor, Customer Service |
| Work Location | Remote, India |
| Job Type | Full time |
| Experience | Freshers |
| Qualification | Diploma/ Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | 15,000/ Month(Expected) |
Job Description
Cactus Communications – Contractor, Customer Service
You may need to travel to the Mumbai office occasionally, depending on business needs or for company and team events.
Work Hours: This is a client-facing role that requires 9-hour shifts, including a 1-hour lunch break, for five working days per week.
Responsibilities:
- Provide assistance to customers via phone, email, and other communication channels as required.
- Deliver prompt, accurate, and high-quality responses to inquiries related to services, payments, quality, and platform issues from Arabic-speaking clients.
- Gain a comprehensive understanding of services, processes, and the business to successfully upsell and cross-sell relevant offerings.
- Collect and communicate customer feedback through phone or email when necessary.
- Translate customer details, instructions, and emails into English with 100% accuracy.
- Translate client feedback into English and relay important information to the appropriate teams.
- Collaborate effectively with the delivery and marketing departments within the company.
- Work with the editing team managers to ensure optimal service delivery to clients.
Qualifications and Requirements:
- Bachelor’s degree in any discipline.
- Strong customer-centric mindset.
- Native-level proficiency in both written and spoken Arabic.
- Excellent command of English in speaking, writing, and comprehension.
- Ability to handle multiple tasks and manage stress effectively.
- A positive, enthusiastic attitude with a willingness to learn.
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How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About Cactus Communications
Cactus Communications is a renowned organization recognized for its exceptional services in the field of scientific communication. With a commitment to enabling effective communication in academia and industry, Cactus Communications offers a wide range of solutions such as editing, translation, and publication support services. Their team of experts, comprising language specialists and subject matter experts, ensures the highest quality standards in delivering accurate and impactful content. Cactus Communications continues to be a trusted partner for researchers, authors, and institutions worldwide, contributing to the advancement of knowledge and research dissemination.