Concentrix is hiring Associate, Real Time Management. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Concentrix
Concentrix is a globally recognized leader in business process outsourcing and customer engagement solutions. With a strong commitment to delivering exceptional services, Concentrix partners with organizations across various industries to optimize their customer experiences and drive business growth. By leveraging advanced technologies and innovative strategies, Concentrix empowers businesses to streamline operations, enhance customer satisfaction, and achieve sustainable success. With a highly skilled workforce and a customer-centric approach, Concentrix has earned a reputation for excellence, integrity, and reliability in the industry. Through its comprehensive range of services, including customer care, technical support, sales, and back-office support, Concentrix continues to transform the way companies connect and engage with their customers, ensuring seamless interactions and lasting relationships.
Concentrix Recruitment 2023
| Company name | Concentrix |
| Website | www.concentrix.com |
| Job Role | Associate, Real Time Management |
| Work Location | Bengaluru, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | 3.4 LPA (Expected) |
Job Description
Job Title:
Associate, Real Time Management
Job Description
Concentrix is a global business services company that leverages technology to enhance customer engagement and drive business performance. Our mission is to collaborate with forward-thinking executives worldwide, ensuring their businesses are future-proofed and capable of surpassing customer expectations and competition.
Role and Key Responsibilities:
As a Real-Time Associate, you will gain exposure to call center management processes, tools, and applications, while also having visibility within the organization. Your key responsibilities will include:
- Monitoring programs for Real-Time Adherence, Schedule Adherence, and Workforce Management Functions, while providing Tier-1 helpdesk support for CIS.
- Utilizing applications such as CMS, IEX, IMDS, WFM Now, and others.
- Providing input to stakeholders and driving labor management.
- Interacting with Client Command Centres, Workforce Management Groups, Technology & Network Services Teams.
- Handling CIS Internal Customers.
Key Skills and Knowledge:
To excel in this role, you should possess the following skills and knowledge:
- Strong analytical, numerical, and problem-solving abilities.
- Effective organizational skills and proficiency in multitasking.
- Quick and logical decision-making in a fast-paced environment.
- Strong team building, leadership, and logical thought processes.
- Excellent written and verbal communication skills to interact with internal stakeholders and client representatives.
- Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.
Educational Qualification: Graduate
Disclaimer:
Neither Concentrix nor any authorized 3rd party assisting with our recruitment process will ever request candidates to pay ‘recruitment,’ ‘processing,’ or any other kind of fees in exchange for offer letters from Concentrix. All offer letters and recruitment correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of relevant Concentrix authorities.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
Apply Before the Link Expires