Deloitte is hiring Technology Support – Analyst. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Deloitte
Deloitte is a multinational professional services firm that provides a range of services including audit, consulting, financial advisory, risk management, and tax services. Founded in 1845, Deloitte has grown to become one of the largest professional services firms in the world, with a presence in over 150 countries. Deloitte’s clients range from small businesses to some of the largest multinational corporations, and the firm is known for its expertise in areas such as technology, strategy, and human capital. With a strong commitment to innovation and social responsibility, Deloitte has established itself as a trusted advisor and a leader in the professional services indus
Deloitte Recruitment 2023
| Company name | Deloitte |
| Website | www.Deloitte.com |
| Job Role | Technology Support – Analyst |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | 0–2 years |
| Qualification | Bachelor’s degree |
| Batch | Not Mentioned |
| Package | up to 5 – 7 LPA(Expected) |
Job Description
Job Description: Technology Support Analyst
We are seeking a dedicated Technology Support Analyst to manage premium-level Tax Application Support for both internal and external users. The role involves providing support via email, phone, and chat to ensure customer satisfaction. The successful candidate will maintain a client-centric culture and strive for continuous improvement and employee engagement.
Responsibilities:
- Troubleshoot application issues in collaboration with product and development teams.
- Monitor support queues regularly to ensure adherence to SLAs and prioritize customer needs effectively.
- Participate in daily support meetings to communicate trends, provide guidance, gather user feedback, and address enhancement requests.
- Establish and enforce organizational standards and policies to deliver high-quality service.
- Assist Support leadership in organizing and implementing the Tax Transformation Support Strategy.
- Flexibility to work various shifts, including holidays and weekends, and occasional travel (less than 10%).
- Adhere to SLAs for email and chat response times, as well as ASA for calls.
- Meet set standards on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, and quality scores.
- Demonstrate the ability to prioritize issues, offer VIP support, and assess business impact for effective problem resolution.
- Process incoming service requests, incidents, and change requests, providing appropriate responses.
- Manage multiple support mailboxes and promptly respond to emails.
- Triage and troubleshoot reported issues on all applications.
- Report and document new defects on all applications.
- Engage with end users, including external client users, and communicate with stakeholders such as Partners, Directors, and Senior Managers from client organizations.
- Resolve technology-related issues, particularly on Microsoft technologies (ASP.NET, C#, Active Directory, and DPASS) and MS Office.
- Provision user accounts for external client users.
- Exhibit a passion for learning technical knowledge and the ability to adapt quickly to new technologies.
- Provide customer service support with accuracy and efficiency.
- Take initiative and implement corrective actions as necessary to ensure excellent service and high customer satisfaction.
- Thrive in a fast-paced, dynamic environment, prioritizing tasks and adjusting to changing business demands.
- Pay exceptional attention to detail, ensuring data accuracy and relevancy while organizing and synthesizing information with the end-user perspective in mind.
- Demonstrate enthusiasm, self-motivation, and consistently deliver a high level of performance.
- Possess excellent written and verbal communication skills.
- Hold a bachelor’s degree in computer science, computer engineering, or a related field.
- Have 0–2 years of experience in customer service, with proficiency in spoken English and MS-Office applications.
- Prior experience with ServiceNow and Azure is preferred.
- Exposure to application support and ITIL framework is beneficial.
- Ability to work comfortably in a 24*7 environment.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.