Freshworks is hiring for Graduate Trainee – Customer Support Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Freshworks – Graduate Trainee – Customer Support
| Company name | Freshworks |
| Website | www.Freshworks.com |
| Job Role | Graduate Trainee – Customer Support |
| Work Location | Chennai, Tamil Nadu, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Graduation |
| Batch | 2025 |
| Package | As Per company Standards |
Job Description
Freshworks – Graduate Trainee – Customer Support
Job Description
At Freshworks, our Customer Support team plays a crucial role in simplifying work for our users. They assist customers by addressing technical issues, answering product-related queries, and ensuring a seamless experience with our software. If you’re passionate about solving problems, enjoy understanding how things work, and like helping others, this could be the perfect opportunity to launch your career.
Key Responsibilities:
- Assist customers by troubleshooting issues, replicating problems, and collaborating with internal teams to deliver timely resolutions.
- Deliver support through email, phone, and chat, maintaining a high standard of communication and service.
- Work alongside engineering and product teams to escalate and resolve more complex customer concerns.
- Identify recurring challenges faced by customers and suggest proactive improvements to enhance the support journey.
- Provide exceptional service with professionalism, empathy, and a sense of ownership.
Eligibility Criteria
We are looking for recent graduates from the 2025 batch who are excited to begin their careers in a dynamic, customer-facing role at a rapidly growing product company.
What We’re Looking For:
- Excellent written and verbal communication skills.
- A strong sense of empathy and the ability to understand customer perspectives.
- A curious mindset with an eagerness to learn new tools and systems.
- Ability to stay organized and work effectively in a fast-moving environment.
- Willingness to work in rotational shifts as per business demands (mandatory).
- Previous internship experience in a B2B or product-based environment or exposure to customer support is a plus (not required).
- No current academic backlogs.
Additional Details:
- Selected candidates will be invited to complete a screening assignment, with a week provided for submission.
- Two in-person recruitment drives will be held at our Chennai office on Saturdays. If you pass the assignment stage, you’ll be expected to attend one of these events (with at least one week’s notice).
- This is a full-time, in-office role based in Chennai, and you’ll be required to work onsite five days a week.
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How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About Freshworks
FreshWorks is a cloud-based software company that provides customer engagement solutions to businesses of all sizes. Founded in 2010, the company has grown to become a leader in the customer engagement space, with over 50,000 customers in 120 countries. FreshWorks offers a suite of products that includes customer support software, IT service desk software, and marketing automation software. The company’s products are designed to help businesses improve customer satisfaction, streamline their operations, and increase revenue. With a focus on innovation and customer satisfaction, FreshWorks is poised for continued growth and success in the years to come.