Genpact Associate Web Support Vacancy at Bangalore. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Genpact
Genpact is a global professional services firm that offers digital transformation, business process management, and consulting services to a wide range of industries. Founded in 1997 as a business unit of General Electric, Genpact has since become an independent company and has expanded its operations to over 30 countries. With a focus on combining process expertise, technology, and analytics to drive business outcomes, Genpact has established itself as a trusted partner for organizations seeking to improve their operational efficiency, customer experience, and overall performance.
Genpact Recruitment 2023
| Company name | Genpact |
| Website | www.genpact.com |
| Job Role | Associate Web Support |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | Bachelor’s Degree/ Graduation(Except BE/ B.Tech) |
| Batch | Not Mentioned |
| Package | 4 LPA (Expected) |
Job Responsibilities
In this role, your responsibilities may include:
- Creating user SSOs (Single Sign-Ons) for various web portals to enable users to access multiple portals using a single set of credentials.
- On-boarding users on the web portals based on their user account and company entitlements, and taking actions accordingly if the requirements are not met.
- Coordinating with various teams to rectify user account details in case of data discrepancies related to entitlements, basic company agreement, or entitlements.
- Handling user queries from internal employees, contractors, external suppliers, and customers related to access, application issues, and common troubleshooting.
- Escalating user queries to various L2 teams based on the application and coordinating with application owners, product support teams, and product owners to resolve application issues reported by users.
- Driving and supporting continuous improvement efforts through the LEAN philosophy, which involves identifying and eliminating waste, improving processes, and maximizing customer value.
Requirements
Minimum requirements:
The candidate must possess a graduate degree in any stream, except for B.Tech/BE.
Preferred requirements:
The candidate should have effective probing and analyzing/understanding skills, problem-solving skills with a customer-centric approach, demonstrated proficiency in written English with a neutral English accent, and experience in customer support/service.
They must also have strong attention to detail and working knowledge of Microsoft tools like Word, Excel, and PowerPoint.
In addition, the candidate should be proficient in end-user support, possess excellent problem-solving skills, and be capable of identifying process improvements.
To avoid plagiarism, it’s important to rephrase the content in a way that conveys the same information without using the same wording as the original source.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.