Genpact is hiring Business Analyst – Warranty Analyst. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Genpact
Genpact is a global professional services firm that offers digital transformation, business process management, and consulting services to a wide range of industries. Founded in 1997 as a business unit of General Electric, Genpact has since become an independent company and has expanded its operations to over 30 countries. With a focus on combining process expertise, technology, and analytics to drive business outcomes, Genpact has established itself as a trusted partner for organizations seeking to improve their operational efficiency, customer experience, and overall performance.
Genpact Recruitment 2023
| Company name | Genpact |
| Website | www.genpact.com |
| Job Role | Business Analyst – Warranty Analyst |
| Work Location | Bangalore |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | Not Mentioned |
| Package | 3.4 – 5 LPA (Expected) |
Job Description
We are currently accepting applications for the position of BA, Warranty Analyst.
Responsibilities:
• Review and make decisions regarding the payment or denial of claims received.
• Supervise and ensure efficient warranty support for both pre- and post-contractual warranty administration and management, including managing terms and conditions of contracts and handling claims.
• Monitor and manage aging claims, regularly following up with end customers/clients to ensure prompt resolution.
• Identify the root cause of part failures and determine appropriate credit payments. • Possess a solid understanding of service bulletins.
• Maintain key performance indicators (KPIs) related to process efficiency, including turnaround time (TAT) and accuracy.
• Assist the IT team in enhancing the warranty portal.
• Foster positive customer relationships through conducting periodic reviews.
• Prepare weekly and quarterly reports on open/closed warranty claims, providing an overview of claim activities and identifying areas for process improvement to minimize delays.
• Conduct quality audits for the team.
• Take ownership of new initiatives and contribute to data analytics.
Qualifications we are looking for:
Minimum qualifications:
• Bachelor’s or Master’s degree in any discipline.
• Strong communication skills and proficiency in MS Excel.
• Analytical and problem-solving abilities.
• Strong decision-making skills.
• Excellent interpersonal skills.
Preferred qualifications:
• Prior experience in the aviation industry.
• Strong analytical mindset, reasoning skills, and proactive work approach.
• Ability to work effectively within larger teams and under pressure.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
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