IBM Recruitment 2024 for Technical Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About IBM
IBM, also known as International Business Machines Corporation, is a multinational technology company that has been a major player in the technology industry for over a century. Founded in 1911, IBM is headquartered in Armonk, New York, and has operations in over 170 countries. The company is known for its innovative products and services, including mainframe computers, data storage systems, artificial intelligence, cloud computing, and quantum computing. IBM has also made significant contributions to the development of the computer industry, including the invention of the first hard disk drive and the development of the first computer language, FORTRAN. Today, IBM continues to be a leader in the technology industry, with a strong focus on research and development and a commitment to creating innovative solutions for businesses and organizations around the world.
IBM Recruitment 2023
| Company name | IBM |
| Website | www.ibm.com |
| Job Role | Technical Support Engineer |
| Work Location | Bangalore, IN |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | 7 – 10 LPA (Expected) |
Job Description
Your Role and Responsibilities:
We are seeking individuals with experience in business and technology consulting to configure and implement SaaS solutions for our clients. Consultants play a crucial role as integrators between business requirements and technological solutions. Your contributions will directly influence the value realized by the client and the overall success of the relationship. In this role, close collaboration with customers and the Apptio Field Delivery team is essential for designing and configuring customer solutions. If you possess the passion and energy to thrive in an entrepreneurial and fast-paced environment, you are the ideal candidate for this position!
Required Technical and Professional Expertise:
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving issues in a timely manner.
- Manage client operations, including tasks such as loading new data, maintaining and validating dashboard/report outputs, etc.
- Establish and maintain strong relationships with clients, striving for the highest level of customer satisfaction.
- Work collaboratively within our extended support team in a startup atmosphere, going above and beyond to exceed customer expectations.
- Apply business and technical analysis skills, along with knowledge of IT environments, to address complex issues and advocate for best practices.
- Collaborate with other company departments to ensure customer satisfaction.
Preferred Technical and Professional Expertise:
- Apply knowledge and concepts of relational databases.
- Possess basic programming skills and an understanding of web development (e.g., Ruby on Rails, JavaScript, HTML, CSS, SQL).
- Have experience with Cloud computing platforms (AWS/Azure/GCP).
- Demonstrate proficiency in working with large datasets in Excel, quickly identifying and resolving data-related issues.
- Excel at technical design through iterative mockups.
- Possess specific knowledge and application of IT services and financial management, including budgeting, cost allocations, handling capital and operating expenses, program portfolio management, and application/infrastructure support.
- Exhibit operational knowledge of IT infrastructure domains, encompassing data centers, network/communications, server utilization, virtual environments, storage, and application development and maintenance.
- Showcase strong analytical and problem-solving skills.
- Demonstrate proficiency in data analysis and manipulation.
- Exhibit the ability to quickly comprehend complex spreadsheets/data and streamline underlying processes into the Apptio solution, with expertise in formulaic logic (e.g., Excel).
- Be a self-starter capable of grasping complex concepts with minimal assistance.
- Possess the ability to context-switch rapidly between multiple complex work streams.
- Demonstrate an instinctive ability to break down problems into basic components to efficiently identify the root cause of issues.
- Adopt a client-focused attitude, acting as a customer advocate.
- Be a team player with solid communication and presentation skills.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.