IBM Recruitment 2024 | Technical support specialist

IBM Recruitment 2024 for Technical support specialist. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About IBM

IBM, also known as International Business Machines Corporation, is a multinational technology company that has been a major player in the technology industry for over a century. Founded in 1911, IBM is headquartered in Armonk, New York, and has operations in over 170 countries. The company is known for its innovative products and services, including mainframe computers, data storage systems, artificial intelligence, cloud computing, and quantum computing. IBM has also made significant contributions to the development of the computer industry, including the invention of the first hard disk drive and the development of the first computer language, FORTRAN. Today, IBM continues to be a leader in the technology industry, with a strong focus on research and development and a commitment to creating innovative solutions for businesses and organizations around the world.

IBM Recruitment 2023

Company name	IBM
Website	www.ibm.com
Job Role	Technical support specialist
Work Location	Kochi, Kerala, India
Job Type	Full Time
Experience	Entry Level
Qualification	Bachelor’s Degree/ Master’s Degree(Information Technology)
Batch	Not Mentioned
Package	7 – 11 LPA (Expected)

Job Description

Introduction Technical Support Specialists at IBM play a crucial role in advancing our strategic objectives by offering support for various IBM Products. They contribute to the development of industry-leading solutions that ensure the smooth operation of essential functions, such as timely departures of planes and trains, swift completion of bank transactions, and the overall safety of the world. Whether engaged in internal projects or serving clients, software support emerges as a pivotal element for both IBM and our global clientele. At IBM, you will leverage cutting-edge software tools, techniques, and collaborate with industry experts to craft solutions that evoke pride.

Focus on the role, not on IBM or business unit. Candidates can acquire insights about the company from sources beyond the Job Description; illuminate them about the role and elucidate WHY they should aspire to fill it.

Your Role and Responsibilities Responsibilities encompass (yet are not confined to):

1. Collaborating with System Administrators and Developers from leading companies across diverse industries such as banking, commerce, insurance, social media, transportation, and government.
2. Delivering remote technical support to clients utilizing Problem Determination (PD) and Problem Source Identification (PSI) skills, deciphering product traces and logs to resolve intricate technical issues.
3. Formulating recommendations for problem resolution, with clear communication of action plans to clients, ensuring satisfaction with the steps taken towards resolution or identification of the problem’s root cause.
4. Our engineers continually sharpen their technological prowess by driving problem resolution through enhancements to existing or novel technical support tools and procedures. This may involve scrutinizing source code, offering feedback to development for product improvement, creating test cases, developing tools, or supplying debug modules to clients.
5. Flexibility to work during weekends or off-shift hours as dictated by business demand.

Required Technical and Professional Expertise

1. Qualification in Information Technology.
2. Outstanding communication and soft skills.
3. Highly organized with the ability to execute administrative tasks and adhere to processes.
4. Proficient in software troubleshooting and diagnostics.

Preferred Technical and Professional Expertise

1. Master’s Degree in Information Technology.
2. Expertise in problem analysis, involving recreation of problems and utilization of system dumps and traces.
3. Knowledge in diagnosis and debugging of Distributed/UNIX/Linux operating systems.
4. Proficiency in diagnosis and debugging technologies related to Java.
5. Experience in Application and Web Server administration and implementation, encompassing related technologies like XML, Connectors, EJB, JSP, Servlets, Security, and Web services.
6. Familiarity with customer support processes.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.