LimeChat Hiring Tech Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About LimeChat
LimeChat stands out as a dynamic and innovative communication platform, offering users a seamless and interactive messaging experience. With a commitment to customer satisfaction, LimeChat provides a user-centric approach, addressing queries with efficiency and fostering strong relationships with its clientele. The product’s continuous evolution reflects a dedication to staying at the forefront of technological advancements. LimeChat is not just a messaging service; it is a versatile solution that adapts to the needs of its users, making it an integral part of modern communication.
LimeChat Recruitment 2023
| Company name | LimeChat |
| Website | www.LimeChat.com |
| Job Role | Tech Support Engineer |
| Work Location | Bangalore Office |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | Starting from 5 lakhs/year + bonus |
Job Description
Job Description
Details
Date – Commencing January 2024
Salary – Starting from 5 lakhs per year + bonus
Location – Bangalore Office
Responsibilities
- Manage customer calls, offering effective solutions to their queries.
- Cultivate relationships with assigned customers, assist them with issues, and consistently provide a positive, customer-centric experience.
- Take ownership of issue resolution, coordinating with other teams for efficient problem-solving.
- Acquire expertise in Limechat’s product and educate customers on its usage and benefits.
- Set and achieve goals proactively to prevent escalations, ensuring service relevance and quality.
- Handle day-to-day tickets efficiently.
- Collaborate closely with other teams to ensure an outstanding customer experience and address any customer concerns.
- Advocate for customers, capturing their feedback and reporting requests to Product Management and Development.
- Develop and share best practices with team members for continuous improvement in process quality, effectiveness, and efficiency.
Requirements
- Possess strong phone, written, and verbal communication skills.
- Display confidence, high energy, self-motivation, and a collaborative team spirit.
- Demonstrate the ability and eagerness to excel in a fast-paced environment.
- Exhibit excellent multitasking and project management skills.
- Embrace a startup mentality with a bias towards action.
- Enjoy discussing technical concepts and adopt a data-driven, process-oriented approach.
- Understand Internet and web applications, with a willingness to learn new technologies.
- Be a quick learner with an outcome-focused execution orientation.
- Thrive in an environment with a constantly evolving product.
- Possess strong organizational skills, with high attention to detail and prioritization ability.
- Experience working with a Ticketing Tool is a plus.
- Proficient in handling SQL queries is a plus.
- Familiarity with Network logs is a plus.
Benefits
- Re-location Allowance (Facilitating your move to Bangalore).
- Wellness Allowance (Covering expenses for Gym, Yoga, Spa, Meditation, etc.).
- UpSkilling Allowance & Subscriptions (Support for Udemy, Medium, etc.).
- Work Laptop provided.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
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