NCR is Hiring Customer Care Representative. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About NCR Corporation
NCR Corporation is an American technology company that provides hardware, software, and services for businesses worldwide. Established in 1884 as National Cash Register, the company has a long history of innovation and has played a crucial role in the development of modern computing. Today, NCR is a leading provider of point-of-sale systems, self-service kiosks, and automated teller machines (ATMs) used by banks, retailers, and other businesses. With a focus on customer experience and digital transformation, NCR is helping its clients meet the evolving needs of consumers in an increasingly connected world.
NCR Corporation Recruitment 2023
| Company name | NCR Corporation |
| Website | www.ncrcorporation.com |
| Job Role | Customer Care Representative |
| Work Location | Mumbai, India |
| Job Type | Full Time |
| Experience | 0-1 Years |
| Qualification | High School/Diploma/Graduate or Equivalent. |
| Batch | Not Mentioned |
| Package | 20-22k per Month (Expected) |
Job Description
Job Role:
• In an entry-level capacity, acquires an understanding of processes and systems, utilizing this knowledge to effectively allocate work assignments for CE’s in order to fulfill SLAs.
• Manages call reception and distribution (managing a high call volume).
• Collects problem-related information and documents data using desktop tools.
• Monitors the status of incidents and escalates unresolved cases within specified timeframes.
• Organizes customer installation activities based on schedules.
• Ensures that customers are entitled to the services being provided.
• Delivers telephonic support for Retail products, systems, and diverse software products.
• Devises accurate and innovative solutions for moderately complex user problems, thereby maximizing product or system accessibility.
• Assumes responsibility for addressing customer service requests promptly and ensuring satisfactory issue resolution.
• Adheres to a 24*7 rotational shift schedule, including night shifts.
Essential Skills & Competencies:
• Demonstrates proficiency in:
- Procedures for problem routing, tracking, and escalation.
- Advanced problem-solving and troubleshooting proficiencies.
- Employing data entry software applications and associated desktop tools.
- Cultivating strong relationships; displays exceptional verbal and written communication, along with attentive listening abilities.
- Exhibits robust customer service aptitude and thrives in a dynamic team-based setting.
Education:
Completion of High School/Diploma/Graduation or its Equivalent.
Experience: 0-1 years of relevant experience.
Please note that employment offers are contingent upon successful fulfillment of the applicable job-related screening criteria.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.