NCR is hiring IT Analyst – Help Desk. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About NCR Corporation
NCR Corporation is an American technology company that provides hardware, software, and services for businesses worldwide. Established in 1884 as National Cash Register, the company has a long history of innovation and has played a crucial role in the development of modern computing. Today, NCR is a leading provider of point-of-sale systems, self-service kiosks, and automated teller machines (ATMs) used by banks, retailers, and other businesses. With a focus on customer experience and digital transformation, NCR is helping its clients meet the evolving needs of consumers in an increasingly connected world.
NCR Corporation Recruitment 2023
| Company name | NCR Corporation |
| Website | www.ncrcorporation.com |
| Job Role | IT Analyst – Help Desk |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | Freshers(0-6 months) |
| Qualification | Diploma/ 10+2/ Any Graduation |
| Batch | Not Mentioned |
| Package | Up to 4 – 6.5 LPA (Expected) |
Job Description
Primary Responsibilities
The foremost responsibilities encompass:
- Furnishing Level 1 assistance for predicaments associated with PC clients, encompassing issues encompassing hardware, software, operating systems, printers, and analogous concerns.
- Dispensing information pertaining to IT procedures, addressing general “how-to” inquiries, and informing about known service interruptions.
- In instances where an issue is reported, meticulous scrutiny is requisite. The Help Desk Analyst is tasked with scrutinizing the symptoms, deducing the root cause, perusing the repository of Knowledge Base directives, delivering a resolution, and meticulously documenting pertinent specifics.
- Situations demanding escalated intervention shall be referred to the appropriate Level 2 unit. Furthermore, diligent oversight over the advancement of high-priority tickets is imperative.
- Establishing communication and collaboration with Level 2 support teams to ensure the punctual culmination of assignments.
- Orchestrating coordination with external vendors such as Dell and Canon for cases entailing hardware complications.
This designation necessitates candidates to provide IT support via inbound calls, web-based tickets, and chat interfaces. The operational hours of the IT Help Desk team are continuous, spanning 24×7. Consequently, team members are subjected to rotational shifts while adhering to a standard 5-day workweek.
Technical Skills
The following proficiencies are indispensable:
- An exhaustive grasp of the Windows 10 Operating System.
- Proficiency in maneuvering within Windows environments, a working understanding of MS Office 365, and a familiarity with internet technologies.
- A foundational grasp of networking principles, coupled with the ability to troubleshoot issues related to local area networks and remote access.
- Adeptness in configuring and remedying challenges within Office 365, MS Outlook 2016, or subsequent versions.
- A demonstrated capability and willingness to swiftly assimilate new information, thus preserving the currency of one’s knowledge reservoir.
Education & Work History
The stipulations concerning education and work history encompass:
- The minimal stipulated educational attainment is a High School Certificate (Grade 12). While a technical diploma is preferable, it remains non-mandatory.
- A track record of no less than six months of engagement within a technical support capacity.
- Applicants boasting a history of involvement in technical, voice-centric processes shall be accorded preferential consideration.
Communication Skills
Mastery over communication skills entails:
- A profound command over English grammar, vocabulary, and sentence structure.
- Fluent speech that facilitates effortless conversations, characterized by minimal employment of filler phrases.
- Utterance characterized by lucidity – maintaining a neutral accent, adopting a suitable cadence, cultivating a pleasing vocal quality, and projecting an air of confidence.
- Astute listening capabilities, embracing the capacity to comprehend the speaker’s message and respond sagaciously without disruption.
Other Essential Skills
The skillset also encompasses:
- Fundamental telephone decorum, encompassing rudimentary call handling proficiencies.
- Fostering customer service skills marked by persuasion, empathy, a helpful demeanor, and a positive outlook.
- Proficiency in business-oriented written communication, particularly within the realm of electronic mail.
Offer of Employment
The presentation of offers of employment is contingent upon the fulfillment of the screening criteria germane to the job role.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.