PhonePe is Hiring for Advisor, ABT Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About PhonePe
PhonePe is a prominent digital payment platform that has revolutionized the way people conduct financial transactions in India. Launched in 2016, it offers a seamless and secure mobile payment experience, allowing users to transfer money, pay bills, recharge mobiles, and make online purchases with utmost convenience. PhonePe’s user-friendly interface and robust security measures have garnered widespread trust among its rapidly growing user base. With its innovative features and strategic partnerships, PhonePe continues to play a pivotal role in driving the adoption of digital payments and contributing to the country’s journey towards a cashless economy.
PhonePe Recruitment 2023
| Company name | PhonePe |
| Website | www.PhonePe.com |
| Job Role | Advisor, ABT |
| Work Location | Bengaluru, India |
| Job Type | Full Time |
| Experience | 0-2 years |
| Qualification | Graduation (10+2+3) is mandatory. |
| Batch | Not Mentioned |
| Package | 6 LPA (Expected) |
Job Description
Position Description: We are currently seeking experts to join our Assisted Buying team within the Customer Experience department. As a specialist, your core responsibility will involve resolving issues that our customers encounter throughout their insurance purchase journey. You will continuously explore innovative methods to enhance their overall experience. Your role will encompass offering support to address customer inquiries related to insurance products, ensuring a seamless purchasing process. A pivotal aspect of your role will involve understanding customer feedback and identifying key areas for improving their experience.
Key Responsibilities:
- Conduct all interactions with integrity and a customer-centric approach.
- Manage basic insurance and transaction-related queries for PhonePe, converting inquiries into business opportunities.
- Flexibility to engage through both phone and data channels.
- Attentively assess customer needs, suggesting suitable products that align with their requirements while prioritizing their experience.
- Meet assigned monthly input and output targets defined by supervisors.
- Adhere to established process guidelines for effective issue resolution.
- Cultivate customer trust through meaningful interactions.
- Consistently achieve hourly and daily productivity goals.
- Utilize internal processes and resources to drive satisfactory resolutions.
- Escalate matters appropriately, collaborating with relevant teams to resolve complex issues.
- Identify areas for process enhancement.
- Educate customers on utilizing PhonePe to its full potential.
Preferred Qualifications:
- Proficient in written and verbal communication in English and Hindi.
- 0-2 years of experience in insurance advisory or sales roles.
- Strong capacity for learning and adapting.
- Active listening skills and adept at handling objections.
- Demonstrates a strong customer focus and the ability to respond effectively to various situations.
- Thrives as a team player, receptive to feedback, and flexible in approach.
- Effective multitasking, prioritization, and time management abilities.
- Graduation (10+2+3) is mandatory.
- Multilingual skills in South Indian languages (spoken and written) are advantageous.
- Willingness to work varying shifts and rosters as required.
PhonePe Full-Time Employee Benefits (Not applicable to Intern or Contract Roles):
- Comprehensive Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance.
- Wellness Programs: Employee Assistance, Onsite Medical Center, Emergency Support.
- Parental Support: Maternity and Paternity Benefits, Adoption Assistance, Day-care Support.
- Mobility Support: Relocation, Transfer, and Travel Policies.
- Retirement Benefits: PF Contribution, Gratuity, NPS, Leave Encashment.
- Additional Benefits: Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.