PowerSchool Associate Technical Support Engineer Vacancy at Bangalore Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About PowerSchool
PowerSchool is a comprehensive web-based student information system that offers a range of tools and features designed to help teachers, parents, and administrators manage student data and improve educational outcomes. With PowerSchool, users can track attendance, grades, assignments, and schedules, as well as communicate with parents and students. The system is highly customizable and can be tailored to the specific needs of each school or district. PowerSchool is widely used in K-12 schools across the United States and has proven to be an effective tool for improving student engagement, performance, and success.
PowerSchool Recruitment 2023
| Company name | PowerSchool |
| Website | www.PowerSchool.com |
| Job Role | Associate Technical Support Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | 0-2 years |
| Qualification | Any Graduate |
| Batch | Not Mentioned |
| Package | 6.5 LPA (Expected) |
Roles & Responsibilities
• Responds to and prioritizes incoming requests for technical support via telephone, email, and chat channels related to hardware, software, networking, and other computer-related technologies.
• Identifies problems, conducts research, and provides resolutions to customers, following up with them as necessary, and escalating complex cases to the appropriate team.
• Documents and tracks calls in the problem management database, maintaining records of the history and related problem documentation.
• Generates standard statistical reports, such as help desk incident reports.
• Collaborates with programmers to explain software errors or recommend changes to programs.
• May evaluate software and hardware to assess ease of use and determine if it can aid users in performing work.
• Performs any additional duties assigned.
Qualifications & Requirements
In order to be eligible for and proficiently execute this job, the candidate must be capable of fulfilling each essential duty and responsibility to a satisfactory level. The following requirements are indicative of the necessary knowledge, skills and/or abilities:
•0-2 years of experience in a technical support capacity
•Adeptness in Microsoft Office suite
•Experience with Salesforce is desirable
•Previous familiarity with CRM is an advantage
•Meticulous attention to detail and effective time management
•Excellent written and verbal communication abilities
•Robust customer service and conflict resolution proficiencies
•Capable of handling a high volume of work and multiple projects amid frequent interruptions and changes in schedule
•Associate’s degree or corresponding work experience.
How to Apply?
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- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.