Ramboll is hiring Software Support Executive. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Ramboll
Ramboll is a globally renowned engineering, design, and consultancy firm committed to creating sustainable solutions for the challenges of today and tomorrow. With a rich heritage dating back to 1945, Ramboll has grown into a trusted partner for clients around the world, spanning various industries such as infrastructure, energy, environment, and health. Their multidisciplinary approach, combined with a deep commitment to innovation and sustainability, allows Ramboll to deliver exceptional value to their clients while promoting the well-being of people and the planet. Through their collaborative and forward-thinking efforts, Ramboll continues to shape a more resilient and sustainable future.
Ramboll Recruitment 2023
| Company name | Ramboll |
| Website | www.Ramboll.com |
| Job Role | Software Support Executive |
| Work Location | Hyderabad |
| Job Type | Full Time |
| Experience | 0-3 Years |
| Qualification | Bachelor’s degree/ Masters’s degree |
| Batch | Not mentioned |
| Package | 4 – 10 LPA (Expected) |
Job Description
Job Description
Job Title – Software Support Executive
Location – Hyderabad
Reporting to – Project Manager – IT
Experience – 0-3 Yrs
Job Overview
Ramboll India Hyderabad is seeking an exceptional and versatile IT Software Support Specialist to join our team. The Support Specialist will be responsible for providing initial support to our valued customers. This role entails conducting thorough diagnostic evaluations of customer needs and consistently exercising sound judgment and timeliness in addressing and resolving each issue or complaint to ensure customer satisfaction.
Responsibilities
• Effectively communicate with customers via email and phone, serving as the first point of contact for customer support.
• Provide comprehensive product training and share expertise with all customers.
• Monitor the Service Desk for assigned tickets and prioritize them based on the first-in, first-out principle.
• Create and maintain documentation for internal procedures.
• When necessary, escalate cases to the Support Manager for further assistance.
Qualifications Skills / Qualifications Preferred: Final year of a technical IT or Electronics degree.
• Strong interpersonal and communication skills, both oral and written, for delivering top-notch customer support via phone and email.
• Proficient in the fundamental operations of relevant software and hardware.
• Take ownership of troubleshooting and follow through to resolve problems effectively.
• Proficiency in using the MS Office Suite.
• Additional advantage: Knowledge of SQL and SDLC.
Additional Information How to Apply To apply, please submit your application online. Be sure to include your CV, cover letter, and any relevant documents that showcase why you are the ideal candidate for this role. Please also indicate your availability to start. We eagerly anticipate receiving your application.
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