Razorpay Recruitment 2024 | Junior Analyst – Customer Success

Razorpay Recruitment 2024 for Junior Analyst – Customer Success. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Sportskeeda

Razorpay is a renowned financial technology company that has gained significant recognition for its innovative payment solutions. As a prominent player in the fintech industry, Razorpay offers a comprehensive suite of payment and financial products designed to streamline transactions for businesses of all sizes. With a commitment to simplicity, security, and efficiency, Razorpay empowers merchants to seamlessly integrate various payment methods, manage subscriptions, and facilitate online transactions with ease. Through its cutting-edge technology and customer-centric approach, Razorpay continues to revolutionize the digital payment landscape, providing businesses with the tools they need to thrive in today’s fast-paced economy.

Razorpay Recruitment

Company name	Razorpay
Website	www.Razorpay.com
Job Role	Junior Analyst – Customer Success
Work Location	Bangalore, India
Job Type	Full Time
Experience	0-2 Years
Qualification	Bachelor’s Degree
Batch	Not mentioned
Package	4 – 7 LPA(Expected)

Job Requirements

The Position:

We are actively seeking an energetic and passionate individual to join our Customer Success team in the role of a junior analyst. The chosen candidate will play a vital role in enhancing our customers’ overall satisfaction with our products and services. This entry-level opportunity provides an excellent platform for professional advancement and growth within the customer success field.

Desired Skills and Responsibilities:

• Address Merchant tickets through Freshdesk and engage in phone communication with merchants.
• Ensure swift resolution of Merchant queries, maintaining accurate ticket categorization.
• Evaluate and understand Merchant requirements to achieve high customer satisfaction by delivering quality responses.
• Adhere to communication procedures and guidelines.
• Demonstrate a commitment to go above and beyond to ensure customer happiness.
• Gather and relay feedback to relevant stakeholders to implement impactful solutions.
• Engage with some of the largest emerging businesses in the country.

Required Qualifications:

• Minimum educational qualification: Bachelor’s Degree.
• Freshers or individuals with a maximum of 2 years of experience.
• Willingness to work night shifts.
• Experience in monitoring transactions and ensuring compliance with applicable regulations.
• Proficiency in handling both chat and voice processes.
• Exceptional communication and interpersonal skills.
• Effective multitasking and time management abilities.
• Attention to detail and accurate information analysis.
• Strong problem-solving and decision-making skills.
• Collaborative teamwork capabilities.
• Knowledge of industry trends and best practices in fintech or banking.

Location: Bangalore

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.