SAP Labs Associate Solution Support Engineer Vacancy at Hyderabad. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About SAP Labs
SAP Labs is a global software development company that focuses on creating innovative and transformative software solutions for businesses of all sizes. With its headquarters located in Walldorf, Germany, SAP Labs has expanded to numerous locations around the world, including North America, Europe, and Asia. SAP Labs is known for its cutting-edge research and development of enterprise software applications, including the popular SAP ERP system, which is widely used by companies across the globe. The company’s commitment to innovation and customer satisfaction has made it a leader in the technology industry and a trusted partner for businesses seeking to improve their operations and gain a competitive edge.
SAP Labs Recruitment 2023
| Company name | SAP Labs |
| Website | www.saplabs.com |
| Job Role | Associate Solution Support Engineer |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | 0-3 years |
| Qualification | B.E/ B.Tech |
| Batch | Not Mentioned |
| Package | 8-9 LPA (Expected) |
Job Description
As a Support Engineer, your primary responsibility is to provide technical assistance and support to Callidus customers, consultants, and partners.
To ensure customer satisfaction, you will be responsible for triaging incoming case requests received via phone and web and providing timely assistance via phone, chat, or email.
You will also be responsible for verifying the severity of incoming cases and communicating the next steps and ETA for the next communication to the concerned parties.
To diagnose and resolve technical issues, you will research, analyze and troubleshoot customer reported problems related to Callidus products and their layered components such as data transformation tools and report writing tools.
In addition, you will be responsible for providing phone assistance to customers who call in for updates or escalation on their cases.
As a Support Engineer, you are expected to maintain effective relationships with both internal and external customers and proactively communicate client status, concerns, and issues to the appropriate management team.
You will also be responsible for contributing to SalesCloud Community by responding to product forums and posting knowledge-based articles.
To provide accurate and current documentation of issues, you will update the support case tracking system. Moreover, you will coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting, and resolving product defects.
This position may require you to work variable hours, including morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.
Preferred Expertise
Candidates must possess a Bachelor’s degree in Engineering or Technology (BE/B-Tech) or an equivalent qualification in any discipline.
● 0-3 years of experience in a customer support environment is required. Experience in SaaS is an added advantage.
● The applicant must have experience working with Relational Databases such as Oracle or HANA and building complex queries.
● Familiarity with both Linux and Windows operating systems is necessary.
● Candidates should be well-versed in Tomcat/Weblogic and SSO/SAML integration.
● Having prior experience in Sales Cloud Commissions (Callidus) is desirable.
● Knowledge of Business Objects 4.x, Crystal/Webi reports, and Informatica 10.x will be an added advantage.
● Understanding of scripting languages like JavaScript, Groovy, and Python is preferable.
● Candidates must possess excellent organizational and communication skills, both verbal and written, to establish and maintain good customer relationships.
● Applicants should demonstrate a high level of professionalism and dependability.
● Candidates must have excellent problem-solving and listening skills.
● The applicant must have a highly motivated, self-starter, and positive attitude.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.