Sutherland is hiring for Associate-CS Internet Role.

Sutherland is hiring for Associate-CS Internet Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Sutherland

Sutherland is a leading global provider of business process transformation services, delivering end-to-end solutions to clients across various industries. With over 30 years of experience, One Sutherland combines innovative technologies, proven methodologies, and skilled professionals to help clients improve operational efficiency, enhance customer experience, and drive business growth. The company offers a range of services, including customer care, technology support, back-office processing, and consulting. One Sutherland has a strong commitment to ethical and sustainable practices, and its mission is to create value for all stakeholders, including clients, employees, shareholders, and communities.

Sutherland Recruitment 2023

Company name	Sutherland
Website	www.sutherland.com
Job Role	Associate-CS Internet
Work Location	Chennai, TN, India, India
Job Type	Full Time
Experience	Freshers
Qualification	HSC or Any Graduation
Batch	Not Mentioned
Package	3 – 4 LPA (Estimated)

Job Description

Position:

Associate – Customer Support (Internet Services) Location: Chennai, Tamil Nadu, India Employment: Contract

Company Overview:

Sutherland is a forward-looking company driving digital transformation through meaningful user experiences. Our core objective is to deliver meticulously crafted experiences for both customers and employees today, with an ongoing commitment to exceed expectations in the future.

Role Description:

This role is primarily focused on addressing inquiries, concerns, and questions from vendors in a clear, effective, and professional manner, both in written and oral communication. The role also involves providing timely and efficient assistance to Amazon Vendors, including the escalation of complex issues to appropriate channels. Developing a strong understanding of the platform and business is essential for better serving vendors. It is crucial to embody a positive and professional attitude consistently, effectively representing the company and adeptly handling any sensitive matters. The ability to manage time effectively, work autonomously utilizing departmental resources, policies, and procedures, and maintain a high standard of knowledge is key.

Contributing positively to the team environment and offering assistance to colleagues with challenging interactions are additional responsibilities. Meeting established benchmarks for performance, encompassing quality, productivity, first contact resolution, and attendance, is vital. The role necessitates actively identifying solutions through logical reasoning, data analysis, and trend recognition, channeling insights and improvement suggestions through appropriate channels.

Qualifications:

• High School Certificate (HSC) or Any Graduation

How to Apply?

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• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.