Thomson Reuters Associate Customer Success Executive Vacancy at Hyderabad. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Thomson Reuters
Thomson Reuters is a leading provider of information, insights, and technology solutions to professionals worldwide. The company operates in over 100 countries and provides a broad range of products and services, including news and information, legal and regulatory content, intellectual property solutions, and more. Thomson Reuters has a strong reputation for reliability, accuracy, and innovation, and is trusted by professionals across industries to deliver timely and relevant information. With a commitment to serving its customers with excellence, Thomson Reuters has become a respected name in the business world.
Thomson Reuters Recruitment 2023
| Company name | Thomson Reuters |
| Website | www.thomsonreuters.com |
| Job Role | Associate Customer Success Executive |
| Work Location | Hyderabad |
| Job Type | Full Time |
| Experience | Fresher(0-2 years) |
| Qualification | Bachelor’s degree equivalent |
| Batch | Not Mentioned |
| Package | 7 LPA (Expected) |
Job Responsibilities
Your responsibilities include:
The role encompasses various primary responsibilities and accountabilities, including closing renewals and simple upsell opportunities for assigned accounts and geography, supporting low-touch customers with end-to-end renewal motion through digital tools, autorenewal, and self-serve options, managing high-risk low-touch accounts to reduce the likelihood of churn and drive growth
. Additionally, generating qualified leads for cross-sell/complex upsell, identifying the best virtual channel for customer engagement, and supporting the development and execution of account and territory growth strategies are crucial tasks.
The role requires core knowledge across products within the subsegment and engaging Product and Sales Specialists where deep product expertise is necessary to drive to close.
The person in this role must also understand specific customer archetypes and needs prevalent within the subsegment and account/territory, handle all escalations from digital chat, utilize an automated and insight-driven Salesforce workflow to progress deals, and enter and maintain clean customer information in Gainsight.
To improve productivity, tools like trigger-based auto-renewals engine, 24×7 phone support w/ 4-hour response, digital marketing campaigns, email & web support are used.
Key performance indicators (KPIs) for the role include nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios, revenue $ and growth, renewal/retention rate (%), customer satisfaction/net promoter score, qualified leads passed to sales (#), and product usage %.
Requirements
The job description specifies the necessary certifications, education, and professional experience required to fulfill the role.
A degree-level education or its Bachelor’s degree equivalent is required, and individuals with an interest or background in accounting, law, or technology are encouraged to apply.
While new graduates with a Bachelor’s degree equivalent are considered, 0-2 years of experience in customer success, customer service/support, and/or SaaS implementation is preferred.
The ideal candidate must be proficient in strategic planning and decision-making, with a focus on meeting deadlines and achieving short-term objectives.
In straightforward situations, they should apply a wide range of policies or standards, and be able to identify and resolve standard technical and operational problems.
Their decision-making skills should involve interpreting data, planning their own work, and refining the methods and techniques to be used.
How to Apply?
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Bachelor’s of degree I’m fresher