Wipro is looking for System Engineer for Mumbai Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Wipro
Wipro is a leading multinational company based in India that provides IT services, consulting, and business process services. Founded in 1945, Wipro has grown to become a global organization with a presence in over 50 countries. With a focus on digital transformation and innovation, Wipro has helped numerous clients across various industries to improve their business operations, enhance customer experience, and drive growth. The company is known for its commitment to sustainability and social responsibility, and has received numerous awards and recognition for its contributions to the community and the environment.
Wipro Recruitment 2023
| Company name | Wipro |
| Website | www.Wipro.com |
| Job Role | Systems Engineer |
| Work Location | Mumbai, India |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | 3 – 7 LPA(Expected) |
Job Description
Job Description
We require individuals with the following qualifications and skills:
- Proficient communication abilities
- Adept at empathizing, calming, and effectively managing upset customers
- Solid technical proficiency in troubleshooting various Base Operating System problems, with a strong enthusiasm for acquiring knowledge about emerging technologies
- Proficient in diagnosing and resolving issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security Applications, etc., utilizing remote support methods
- Promptly answer incoming calls and address customer emails
- Effectively handle and resolve customer grievances
- Recognize situations where escalation to supervisors is warranted
- Offer comprehensive product and service details to customers
- Conduct thorough research using available resources to deliver appropriate solutions to customer queries
- Identify, analyze, and resolve customer complaints, employing relevant software tools
- Direct calls and tickets to relevant departments or domains to ensure optimal user support
- Record all call information following established standard operating procedures
- Identify, document, and communicate customer call trends to the management team
- Formulate Standard Operating Procedures (SOPs) for new issues and their resolutions
- Maintain accurate call logs and generate reports as necessary
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.