Wipro Management Trainee. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Apply Before the Link expired/ Job is Filled.
About Wipro
Wipro is an Indian multinational corporation that offers a wide range of IT services, consulting, and business process outsourcing solutions to clients across various industries worldwide. Founded in 1945 by M.H. Hasham Premji, the company has grown significantly over the years and is now headquartered in Bangalore, India. With a strong focus on innovation and sustainability, Wipro has become a leading player in the technology industry, consistently delivering value to its clients through cutting-edge solutions and services. Today, Wipro employs over 200,000 people across the globe and has a reputation for providing quality services to its clients while maintaining ethical business practices.
Wipro Recruitment 2023
| Company name | Wipro |
| Website | www.wipro.com |
| Job Role | Management Trainee |
| Work Location | Gurugram, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | Minimum 4 LPA (Expected) |
Job Description
Role Purpose
The main objective of this role is to provide efficient technical support for the process and proactively resolve client issues either directly or by escalating them in a timely manner to meet process service level agreements (SLAs).
Responsibilities:
- Support the process by managing transactions according to the required quality standards.
- Handle all incoming help requests from clients in a polite and professional manner via phone or email.
- Document all relevant information about end users, including their name, department, contact details, and the nature of their problem or issue.
- Keep availability status updated in the RAVE system to ensure process productivity.
- Record, track, and document all queries received, along with the problem-solving steps taken and the outcomes of successful and unsuccessful resolutions.
- Adhere to standard processes and procedures to resolve client queries.
- Resolve client queries within the SLAs defined in the contract.
- Access and maintain internal knowledge bases, resources, and frequently asked questions to effectively troubleshoot and resolve client problems.
- Familiarize oneself with product details to facilitate better client interaction and troubleshooting.
- Analyze call logs to identify recurring trends and take preventive measures to address future problems.
- Create and update self-help documents for customers to expedite resolution times.
- Identify critical client issues and escalate them to the team leader when resolution is delayed.
- Provide clients with all necessary product information and disclosures during and after calls or email requests.
- Ensure compliance with service agreements to avoid legal challenges.
Skills and Qualifications:
- Provide excellent customer service by diagnosing and troubleshooting client queries effectively.
- Assist clients in navigating product menus and help them understand product features better.
- Handle all client queries in a user-friendly, courteous, and professional manner.
- Maintain accurate logs and records of all customer queries following standard procedures and guidelines.
- Use designated tracking software to process and record all incoming calls and emails.
- Offer alternative solutions to clients, when appropriate, with the aim of retaining their business.
- Effectively organize ideas and communicate oral messages suitable for different listeners and situations.
- Follow up with customers and schedule callbacks to gather feedback and ensure compliance with contracts and SLAs.
Additional Responsibilities:
- Develop and enhance skills to ensure operational excellence and maintain superior customer service for the existing account or client.
- Stay updated on product features, changes, and updates by participating in product-specific and client-required/recommended trainings.
- Collaborate with team leaders to brainstorm training themes and address learning issues to better serve the client.
- Continuously update job knowledge through self-learning opportunities and maintaining professional networks.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.