Xoxoday is hiring for Customer Success & Operations – Management Trainee Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Xoxoday
Xoxoday is a dynamic and innovative company that specializes in employee engagement, rewards, and recognition solutions. With a strong commitment to enhancing workplace happiness and productivity, Xoxoday offers a wide range of technology-driven platforms and services. Their creative approach to improving employee experiences through personalized rewards and incentives has earned them a reputation as a leader in the industry. Xoxoday’s dedication to authenticity and excellence ensures that organizations can foster a more motivated and engaged workforce while promoting a plagiarism-free work environment.
Xoxoday Recruitment 2023
| Company name | Xoxoday |
| Website | www.Xoxoday.com |
| Job Role | Customer Success & Operations – Management Trainee |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Bachelors degree |
| Batch | Not Mentioned |
| Package | 4.7 LPA (Estimated) |
Job Description
Responsibilities:
- Identify gaps in product usage and offer actionable solutions to customers.
- Re-onboard and provide re-training for clients on the platform to help them extract more value. Collaborate closely with various stakeholders, including IT, Infosec, Branding, etc., to ensure successful platform implementation.
- Cultivate value-based relationships with customers and nurture Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to comprehend customer lifecycle milestones, articulate the product’s value, and demonstrate ROI.
- Facilitate desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling in collaboration with the Account Managers.
- Effectively project manage the entire client relationship, acting as the voice of the customer within Xoxoday, and maintaining timely communication with all internal and external stakeholders.
- Collaborate and brainstorm with the product team to incorporate customer feedback into refining the product roadmap.
- Collaborate with the marketing team to execute customer surveys, case studies, etc.
- Streamline existing processes within the company and actively enhance all Customer Success initiatives.
- Foster customer advocacy through reviews, testimonials, and customer meetups, creating a center of excellence within the customer’s organization.
Requirements:
- Proficiency in learning and organizing tasks using various project management tools like JIRA, Notion, Gitbook, Docs, Excel, Hubspot, etc.
- Fundamental understanding of Enterprise IT systems, integration terminology, firewall, infosec, and privacy policies.
- Willingness to adapt to different time zones as per business requirements.
- Exhibit outstanding written and verbal communication skills to engage effectively with Global Customers.
- Demonstrate an exceptional ability to communicate and cultivate positive business relationships.
- Display a deep understanding of customer concerns and perspectives regarding product usage.
- Prior experience in managing customers across diverse segments and the ability to tailor management approaches accordingly.
- Possess a genuine passion for customer satisfaction and success.
What to Expect:
This presents a comprehensive opportunity in a fast-paced environment where you’ll need to navigate various concepts while maintaining content quality. You’ll interact and exchange ideas, fostering a dynamic learning environment. Collaborate with a team of highly skilled young professionals and enjoy the benefits of being a part of Xoxoday.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.