Groww Customer Success Executive. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Groww
Groww is a leading investment platform that has gained significant popularity in recent years. Founded with the mission to democratize investment opportunities for the masses, Groww provides a user-friendly and intuitive platform for individuals to invest in various financial instruments, including mutual funds, stocks, and gold. With a seamless and hassle-free onboarding process, users can start their investment journey with ease. Groww’s emphasis on simplicity, transparency, and education has made it a preferred choice for both seasoned investors and beginners looking to explore the world of investments. The platform offers a wide range of investment options, detailed information on funds and stocks, and tools to track and manage investments effectively. Groww has successfully bridged the gap between technology and finance, empowering individuals to take control of their financial future.
Groww Recruitment 2023
| Company name | Groww |
| Website | www.groww.com |
| Job Role | Customer Success Executive |
| Work Location | Across India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM |
| Batch | Not Mentioned |
| Package | Up to 4 LPA (Estimated) |
Job Description
At Groww, our focus is always on delivering exceptional customer service. We strive to provide a seamless experience for our customers, and our dedicated Customer Success Team plays a crucial role in achieving this goal. We are seeking enthusiastic professionals who possess excellent communication skills and a customer-first mindset. This position holds great importance as it serves as the primary point of contact for our valued customers.
The successful candidates for this role will be expected to meet the following criteria:
- Demonstrate a strong desire to learn about our company’s products and their capabilities.
- Build and nurture customer relationships to enhance retention and loyalty, thereby increasing customer lifetime value and reducing churn.
- Possess technical aptitude and the ability to explain complex concepts in a clear and concise manner.
- Exhibit outstanding interpersonal and relationship-building skills.
- Knowledge of additional regional languages will be advantageous, particularly if the company operates within a multilingual country.
Key responsibilities for this position include:
- Providing technical support and on-demand training to customers who utilize our products, promptly addressing their inquiries.
- Ensuring customer satisfaction by educating them about the functional capabilities of our product and offering guidance on potential upgrades.
- Collaborating with the product manager to gather feedback from customers, identifying recurring issues, and contributing to product development and improvement.
- Upholding high service standards, going the extra mile to ensure customer satisfaction and retention.
Qualifications required for this role are as follows:
- Undergraduate degree in fields such as BCom, BBA, BBM, BA, B.Sc, MBA/PGDM.
- Minimum 50% aggregate marks in 10th, 12th, and graduation.
- No backlogs or gap years during the educational journey.
- Fluency in English and Hindi is a must.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.