Concentrix Recruitment 2023 for Representative, Operations. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Concentrix
Concentrix is a globally recognized leader in business process outsourcing and customer engagement solutions. With a strong commitment to delivering exceptional services, Concentrix partners with organizations across various industries to optimize their customer experiences and drive business growth. By leveraging advanced technologies and innovative strategies, Concentrix empowers businesses to streamline operations, enhance customer satisfaction, and achieve sustainable success. With a highly skilled workforce and a customer-centric approach, Concentrix has earned a reputation for excellence, integrity, and reliability in the industry. Through its comprehensive range of services, including customer care, technical support, sales, and back-office support, Concentrix continues to transform the way companies connect and engage with their customers, ensuring seamless interactions and lasting relationships.
Concentrix Recruitment 2023
| Company name | Concentrix |
| Website | www.concentrix.com |
| Job Role | Representative, Operations |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | Strong computer navigation skills and PC Knowledge |
| Qualification | Graduate / Under graduate in any discipline |
| Batch | Not Mentioned |
| Package | 4 LPA (Expected) |
Job Description
Job Title: Operations Representative
Job Description
The Operations Representative role involves interacting with customers through various channels such as inbound and outbound calls, emails, chats, or the internet, depending on client requirements. This position focuses on providing customer service and technical support while resolving routine issues related to the client’s products or services.
Experience: Freshers or candidates with any level of experience are welcome.
Key Responsibilities:
- Ensure that services provided to customers meet contractual Key Performance Indicators (KPIs).
- Clarify customer requirements by probing for a deeper understanding and utilize decision-support tools and resources to provide appropriate resolutions.
- Actively listen to customer needs and concerns, demonstrating empathy while creating opportunities to build rapport.
- Greet customers in a courteous, friendly, and professional manner following agreed-upon procedures.
- Maintain a foundational knowledge of client products and/or services.
- Prepare complete and accurate work, including proper notations on customer accounts as required.
- Participate in activities aimed at enhancing customer satisfaction and business performance.
- Offer additional products and/or services as appropriate.
- Record and retrieve information in the call tracking database.
- Respond to customer inquiries by directing them to relevant published materials, secondary sources, or more senior staff members.
If you are being considered for a Content Moderator role, please note the following:
- This role may require exposure to explicit content, including text, images, videos, etc.
- Responsibilities include content curation, moderation, and the review of content uploaded on the platform. This involves identifying and addressing any abusive content, which may include but is not limited to violence, extremism, pornography, and graphic material, as well as content related to various religious, sexual, social ideologies, or behaviors.
- You will be responsible for evaluating sensitive content and determining whether it violates our client’s terms of service.
Candidate Profile
- Educational background: Graduate or undergraduate in any discipline (specific requirements may vary based on the job).
- Must exhibit courtesy and a strong customer service orientation.
- Proficient in computer navigation and PC usage.
- Excellent written and verbal communication skills.
- Dependable with meticulous attention to detail.
- Skilled in multitasking, including the ability to adapt to changes rapidly.
- Capable of handling repetitive tasks in a fast-paced, high-production work environment.
- Able to work both independently and as part of a team.
- Demonstrates patience in all customer interactions, maintaining a pleasant and professional demeanor.
- Willingness to work flexible shifts as required.
- Additional experience or skills may be necessary based on location and/or program.
- Confirm customer understanding of solutions and provide additional education as necessary.
- Possess strong probing and problem-solving abilities to handle complex customer queries independently.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
Such a great opportunity for the fresh