Amazon Recruitment 2023 for Transportation Specialist. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Amazon
Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.
Amazon Recruitment 2023
| Company name | Amazon |
| Website | www.amazon.com |
| Job Role | Transportation Specialist |
| Work Location | Across India |
| Job Type | Full Time |
| Experience | Excellent communication, both verbal and written |
| Qualification | Bachelor’s degree or equivalent with excellent academic record· |
| Batch | Not mentioned |
| Package | 3 – 7 LPA (Expected) |
Job Description
Transportation Specialist I – FTC This role is contractual (Amazon Payroll) for 6 months from the date of joining.
ROC Overview: ROC (Relay Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU. It ensures a hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with tactical problem-solving, ROC is also responsible for understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation, which directly impacts Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Specialist: A Trans Ops Specialist at ROC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Trans Ops Specialist at ROC works across two verticals – Inbound and Outbound operations.
Inbound Operations deal with Vendor/Carrier/FC relationships, ensuring that the freight is picked up on time and delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deal with FC/Carrier/Carrier Hub relationships, ensuring that the truck leaves the FC in order to deliver customer orders as promised. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolutions to the issue at hand by researching and querying internal tools and making real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive customer experience without compromising on time. The candidate should have a basic understanding of logistics and should be able to communicate clearly in written and oral form. Trans Ops Specialist should be able to ideate process improvements and have the zeal to drive them to a conclusion.
Responsibilities include, but are not limited to:
- Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) through various mediums such as tickets, emails, cases, and outbound calls.
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- Developing and/or understanding performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by ROC.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
- Must be able to systematically escalate problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Working within various time constraints to meet critical business needs while measuring and identifying activities performed.
- Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and the variances to goals and present these findings in a review forum.
- Providing real-time customer experience by working in a 24*7 operating environment and should be able to take phone calls extensively.
Basic qualifications:
- Bachelor’s degree or equivalent with an excellent academic record
- Excellent communication, both verbal and written
- Strong interpersonal and relationship-building skills
- Availability to work in the night shift
Preferred qualifications:
- Ability to prepare, report, and interpret large sets of data
- Proficiency in Advanced Excel (Pivot Tables, VLookUps)
- Significant work experience in operations/supply chain/logistics/e-commerce is a plus.
Additional Information:
- Domestic Relocation Provided: No
- Shifts: Rotational (it is a 24*7 shift environment, and shifts are rotational – change every 3 months)
- Weekly Off: Rotational two-consecutive-day off (it is a 5-day working week with 2 consecutive days off. The off days change every 3 months)
How to Apply?
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- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
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- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.