Amdocs Recruitment 2023 for Technical & Business Operations Analyst. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Amdocs
Amdocs is a leading multinational company that specializes in software and services for communications, media, and entertainment industries. With a strong global presence and a rich history spanning over three decades, Amdocs has established itself as a trusted provider of innovative solutions and cutting-edge technologies. The company offers a wide range of products and services, including customer experience systems, revenue management, digital services, and network functions virtualization. Amdocs is committed to enabling its clients to deliver seamless, personalized experiences to their customers while driving operational efficiency and business growth. Through its talented workforce and relentless focus on innovation, Amdocs continues to shape the future of the digital economy, empowering businesses to thrive in an increasingly connected world.
Amdocs Recruitment 2023
| Company name | Amdocs |
| Website | www.amdocs.com |
| Job Role | Technical & Business Operations Analyst |
| Work Location | Pune, India |
| Job Type | Full Time |
| Experience | Experience writing software code in at least one programming language |
| Qualification | Bachelor’s degree in Science/IT/Computer Science or equivalent |
| Batch | Not Mentioned |
| Package | 4 LPA (Estimated) |
Job Description
The role involves handling incidents and service requests from customers or end-users by following the standard methods and procedures of the unit.
What will your job look like?
• You will conduct ticket analysis, service interruption assessment, issue triage, and collaborate with relevant teams for resolution.
• Ensure all necessary ticket information is available for further analysis, such as screenshots of errors and customer IDs, and apply standard methods and procedures to resolve known or recurring issues.
• Effectively utilize the existing knowledge base and documentation for quick, initial issue resolution.
• Manage ticket queues for assignment to other teams and ensure timely resolution while monitoring service level agreements (SLAs).
• Guarantee prompt resolution or escalation within agreed-upon SLAs, fostering a positive customer support experience by understanding problems, promptly communicating progress, and maintaining a professional attitude.
• Update checklists for quality assurance and progress tracking in accordance with standard operating procedures.
• Ensure seamless shift handovers and track all key performance indicators (KPIs) to report and publish SLA achievements.
• Maintain clear communication and documentation as the primary point of contact.
• Conduct validation, verification, and correction of system artifacts (reports, bills, event records, screens, etc.) and properly document any detected errors.
• Perform basic software system operations, including online screen usage, running maps and jobs, basic configuration/installation, and backups.
• Address issues arising from various applications, record manual billing requests, process payments, and handle miscellaneous activities.
All you need is…
• A bachelor’s degree in Science, IT, Computer Science, or an equivalent field.
• Experience in coding in at least one programming language.
• Strong knowledge of Object-Oriented Design and development.
• Experience in Production Support or Application Support.
Willingness to work in rotational shifts, including mornings, afternoons, evenings, and nights.
Why you will love this job:
• Showcase your finely honed skills in issue resolution and end-user support.
• Be an essential member of a global, dynamic, and highly collaborative team with numerous opportunities for personal and professional growth.
• Work in a multinational environment for the global market leader in its industry.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.