Wipro is looking for System Engineer for Hyderabad Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Wipro
Wipro is a leading multinational company based in India that provides IT services, consulting, and business process services. Founded in 1945, Wipro has grown to become a global organization with a presence in over 50 countries. With a focus on digital transformation and innovation, Wipro has helped numerous clients across various industries to improve their business operations, enhance customer experience, and drive growth. The company is known for its commitment to sustainability and social responsibility, and has received numerous awards and recognition for its contributions to the community and the environment.
Wipro Recruitment 2023
| Company name | Wipro |
| Website | www.Wipro.com |
| Job Role | Systems Engineer |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | Up to 4 LPA(Expected) |
Requirements
- Excellent communication skills: A customer support representative should possess exceptional communication skills to interact with customers efficiently and provide satisfactory solutions to their queries.
- Ability to empathize, pacify and handle irate customers: A customer support representative should have the ability to empathize with customers, pacify them, and handle irate customers calmly.
- Technical knowledge in troubleshooting base operating system issues: The candidate should possess technical knowledge in troubleshooting base operating system issues and be eager to learn new technologies.
- Troubleshooting skills in Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support: The candidate should be proficient in troubleshooting issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support.
- Answering incoming calls and responding to customer’s emails in a timely manner: A customer support representative should be prompt in answering incoming calls and responding to customer’s emails in a timely manner.
- Managing and resolving customer complaints: The candidate should be able to manage and resolve customer complaints effectively.
- Identifying and escalating issues to supervisors as and when needed: The candidate should be able to identify and escalate issues to supervisors when required.
- Providing product and service information to customers: A customer support representative should be able to provide product and service information to customers accurately.
- Researching required information using available resources and offering solutions to customers: The candidate should be capable of researching required information using available resources and offering solutions to customers.
- Researching, identifying, and resolving customer complaints using applicable software: The candidate should be proficient in researching, identifying, and resolving customer complaints using applicable software.
- Routing calls and tickets to appropriate resources and domains who can best support the user: The candidate should be able to route calls and tickets to appropriate resources and domains who can best support the user.
- Documenting all call information according to standard operating procedures: The candidate should be able to document all call information according to standard operating procedures.
- Recognizing, documenting, and alerting the management team of trends in customer calls: The candidate should be able to recognize, document, and alert the management team of trends in customer calls.
- Creating SOPs for new issues and resolutions given: The candidate should be able to create SOPs for new issues and resolutions given.
- Completing call logs and reports: A customer support representative should be able to complete call logs and reports accurately.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.