Kyndryl is hiring Customer Service Representative for Gurgaon Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Kyndryl
Kyndryl is a newly formed, independent company that specializes in providing end-to-end IT solutions and services for businesses. The company was spun off from IBM’s Managed Infrastructure Services unit, with the aim of allowing Kyndryl to focus solely on modernizing and managing the IT infrastructure of its clients. With a global presence and a team of experienced professionals, Kyndryl is well-positioned to provide innovative solutions that drive efficiency, productivity, and growth for businesses of all sizes. The company’s commitment to customer satisfaction and its comprehensive suite of services make it a valuable partner for any organization looking to improve its IT operations.
Kyndryl Recruitment 2023
| Company name | Kyndryl |
| Website | www.Kyndryl.com |
| Job Role | Customer Service Representative – Service Desk Delivery Level 1 |
| Work Location | Gurgaon, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | up to 6 LPA(Expected) |
Job Roles & Responsibilities
The individual in this role provides guidance and advice to clients on the use of a wide variety of products, offerings, and services.
They follow established call flow and problem-handling processes, whether scripted or not, to verify entitlement, diagnose issues, and either resolve or escalate problems to the appropriate level of support.
Using their technical expertise and available resources, they respond to client inquiries and address their needs.
They draw on their knowledge of product, technology, industry, and service issues to identify problems related to product installation, configuration, performance, or operations.
They also play a crucial role in ensuring overall client satisfaction by guiding clients and recommending potential resolutions and implementation strategies.
Skills Required
The ideal candidate for this position should possess strong technical and professional expertise to ensure customer issues are resolved in a timely and effective manner.
Freshers are also encouraged to apply.
It is essential to have a demonstrable ability to handle various tasks or projects while effectively managing changing priorities.
The candidate should have experience utilizing their time efficiently to achieve effective and efficient results.
Additionally, hands-on expertise in assembling a complete and accurate problem/symptom description of reported issues is necessary.
The candidate should have solid experience in solving problems, identifying root causes, and finding creative solutions to effectively address customer concerns.
It is essential to have the ability to identify basic hardware parts and be aware of basic hardware concepts.
Familiarity with at least one e-mail client such as Outlook, Notes, etc., at the user level is also preferred.
Strong questioning and probing skills, as relevant to the issue and level of the caller, are crucial.
The ideal candidate should also have the ability to identify opportunities and implement process improvements.
Furthermore, it is necessary to have the ability to empathize and work with customers in real-time to resolve issues.
Preferred Expertise
The ideal technical and professional experience required for this position includes expertise in Windows 10 troubleshooting, exceptional communication skills, as well as top-notch customer service abilities. It is crucial to possess the knowledge and proficiency to identify and resolve technical issues related to the Windows 10 operating system.
Additionally, excellent communication skills are necessary to effectively communicate technical solutions to customers, as well as to interact with colleagues and team members. Superior customer service skills are also essential to ensure customer satisfaction and maintain positive relationships with clients.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.