Accenture is hiring for Customer Service New Associate-Query Management Role.

Accenture is hiring for Customer Service New Associate-Query Management Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Accenture

Accenture is a renowned global professional services company that specializes in providing a wide range of services across various industries. With a strong presence in more than 120 countries, Accenture offers expertise in consulting, technology, and outsourcing solutions. The company is committed to helping clients navigate the complexities of the digital age by delivering innovative strategies and implementing cutting-edge technologies. Accenture’s dedicated team of professionals combines deep industry knowledge with advanced capabilities to deliver transformative results and drive business growth. Through its client-centric approach and focus on delivering value, Accenture continues to be a trusted partner for organizations seeking to achieve sustainable success in today’s dynamic and competitive business landscape.

Accenture Recruitment 2023

Company name	Accenture
Website	www.Accenture.com
Job Role	Customer Service New Associate-Query Management
Work Location	Gurugram, India
Job Type	Full Time
Experience	Freshers(0-1 years)
Qualification	Any Graduation
Batch	Not Mentioned
Package	3.5 – 4.5 LPA(Expected)

Job Description

Skill required: Query Management – Service Desk Voice Support

Designation: Customer Service Associate

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do? As a Customer Service Associate, your role within our Customer Support vertical involves managing and resolving customer queries, addressing escalations, and handling complaints from dissatisfied customers to ensure the best possible resolutions. Your responsibilities will also include closing faults and complaints within specified SLAs. The Query Management team is responsible for handling both inbound and outbound calls, as well as providing email and chat support to resolve customer issues. You will be part of our Service Desk Voice Support team, which focuses on day-to-day operations while meeting SLAs and resolving queries related to disputes through customer coordination. Your tasks will encompass reviewing service requests based on predefined support scopes, documenting, diagnosing, and troubleshooting customer-reported incidents. Additionally, you will manage unforeseen interruptions to swiftly restore normal service operations, particularly for voice interactions.

What are we looking for?

• Adaptability and flexibility

Roles and Responsibilities

• In this role, you will be tasked with resolving routine problems, primarily by referencing precedent and following general guidelines.

• Your main interactions will occur within your team and with your direct supervisor.

• Detailed instructions will be provided for all tasks in this role.

• The decisions you make will primarily impact your own work and will be closely supervised.

• You will work as an individual contributor within a team, with a predefined and narrow scope of work.

• Please note that this role may require you to work in rotational shifts.

Qualifications

Any Graduation

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

Apply Link 1

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