Cognizant Walk-in Drive for Freshers 2024 – Hyderabad for Process Executive- Fresher- Non Voice Process Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Job Description
Process Executive- Fresher- Non Voice Process
Roles and Responsibilities
- Strong communication skills (both written and verbal)
- Ability to interact effectively and clearly with all customers
- Proficient in documentation
- Excellent comprehension skills to understand and articulate customer issues
- Capable of maintaining focus and resolving customer issues efficiently
- Skilled in composing grammatically correct, concise, and precise written responses
- Works effectively both independently and within a team
- Proficient in using desktop computer systems
- Familiarity with Windows, Microsoft Office, and Internet browsing
- Exceptional typing skills
- Outstanding customer service abilities, with a focus on resolving issues promptly
- Takes ownership of challenging customer problems, escalating when necessary
- Flexible with working hours, including weekends, holidays, and events
- Willingness to work overtime as needed
- Approaches problems with logical and rational thinking
- Action-oriented and self-disciplined
- Organized and detail-oriented
- Resolves complex technical queries
- Acts as an escalation channel for resolving B2B queries
- Detects and tracks application defects and inconsistencies
- Drives continuous improvement by identifying root causes and eliminating defects
Shifts: Rotational/Flexible to work night shifts (24/7)
Work Location: Hyderabad – permanent office-based role
Role: Non-Voice – Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non-Voice
Education UG: Any Graduate
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About Cognizant
Cognizant is a global leader in technology services and consulting, providing innovative solutions to help businesses navigate the digital era. With a strong focus on digital transformation, Cognizant empowers organizations to adapt, grow, and thrive in a rapidly changing landscape. Leveraging cutting-edge technologies like artificial intelligence, cloud computing, and data analytics, Cognizant delivers impactful solutions that drive efficiency, productivity, and customer satisfaction. The company’s commitment to excellence, coupled with its diverse talent pool and deep industry expertise, makes Cognizant a trusted partner for enterprises seeking to achieve strategic business goals in today’s dynamic marketplace.