Concentrix Off Campus Hiring for Analyst Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Concentrix Off Campus Hiring – Analyst
| Company name | Concentrix |
| Website | www.concentrix.com |
| Job Role | Analyst |
| Work Location | Gurugram, India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | INR 3.5 – 4.7 LPA (Expected) |
Job Description
Concentrix Off Campus Hiring – Analyst
Key Responsibilities:
- Analyze key operational metrics such as call volume, average handling time, and attendance to anticipate staffing needs and prevent overstaffing or understaffing.
- Oversee system access issues at all levels, ensuring seamless functionality across required platforms.
- Track and log network problems to generate insights on operational performance and their impact.
- Ensure adherence to schedules to help the management team meet adherence targets.
- Collect and review all messages from the attendance line.
- Support workforce management activities as needed.
Requirements:
- Strong communication skills.
- Proficient in Microsoft Office.
- Familiarity with Excel (preferred).
- Understanding of contact center performance indicators, including service levels, target delivery intervals, call monitoring, and schedule adherence.
- Experience with workforce management tools and contact center monitoring applications (preferred).
- Previous experience in real-time workforce management.
- Must be from the Workforce Management (WFM) department.
- Excellent communication skills.
- Current role must be Real-Time Analyst (RTA).
Concentrix Off Campus Hiring – Associate, Real Time Management
| Company name | Concentrix |
| Website | www.concentrix.com |
| Job Role | Associate, Real Time Management |
| Work Location | Gurugram, India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | INR 2.7 – 5.3 LPA (Expected) |
Job Description
Concentrix Off Campus Hiring – Associate, Real Time Management
Job Title:
Associate, Real-Time Management
Job Description:
Concentrix is a global business services company that leverages technology to enhance customer engagement and improve business performance. We collaborate with forward-thinking executives worldwide to ensure their businesses are future-proof and ahead of customer expectations and competition.
Role and Key Responsibilities:
- Monitor queues and identify schedule non-adherence.
- Serve as the central contact for schedule exceptions and time-off requests.
- Track service levels and related metrics.
- Prepare daily, weekly, and monthly reports.
- Track daily and weekly attendance.
- Address escalated issues and requests from site management.
- Conduct root cause analysis for SLA deviations, develop action plans, and implement resolutions.
- Oversee real-time queue management, schedule adherence, and attendance.
- Process daily exception requests and update schedules accordingly.
- Cross-train with the Scheduling Analyst.
- Optimize breaks for the current or next day’s schedule.
- Schedule intra-day training requests and update schedules as needed.
- Participate in centralized or site management meetings as required.
- Handle real-time ad-hoc requests as needed.
- Prepare weekly performance and KPI reports, maintaining performance dashboards.
- Generate ad-hoc reports and analyses for management.
- Compile monthly performance data for operational incentives.
- Prepare performance data for operations and client recognition and reward (RnR) programs.
- Understand capacity planning and scheduling for the process.
- Maintain and update trackers for ongoing programs and projects.
- Lead special projects and initiatives as assigned.
- Address escalated issues and requests from account management.
Desired Skills:
- Strong data analytical skills.
- Basic knowledge of workforce management.
- Excellent problem-solving and reasoning abilities.
- Effective written and verbal communication skills.
- Collaborative team player with a willingness to learn and achieve goals.
- Proficiency in MS Excel, MS Access, and other MS Office tools.
- Ability to handle high-pressure situations.
- Capability to simplify complex operations into repeatable processes.
- Flexibility to work in a dynamic 24/7 shift environment.
Education:
Bachelor’s degree.
Accenture Hiring for Procure to Pay Operations New Associate Role.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About Concentrix
Concentrix is a globally recognized leader in business process outsourcing and customer engagement solutions. With a strong commitment to delivering exceptional services, Concentrix partners with organizations across various industries to optimize their customer experiences and drive business growth. By leveraging advanced technologies and innovative strategies, Concentrix empowers businesses to streamline operations, enhance customer satisfaction, and achieve sustainable success. With a highly skilled workforce and a customer-centric approach, Concentrix has earned a reputation for excellence, integrity, and reliability in the industry. Through its comprehensive range of services, including customer care, technical support, sales, and back-office support, Concentrix continues to transform the way companies connect and engage with their customers, ensuring seamless interactions and lasting relationships.