FICO Customer Support-Engineer Vacancy at Bangalore. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About FICO
FICO, short for Fair Isaac Corporation, is a data analytics company based in the United States that specializes in predictive analytics and credit scoring services. Founded in 1956, FICO is best known for creating the FICO Score, which is widely used by lenders to assess the creditworthiness of individuals and businesses. The FICO Score is based on a variety of factors such as payment history, outstanding debt, length of credit history, and types of credit used. FICO has continued to evolve its credit scoring models over the years to stay current with changing consumer behaviors and market trends.
FICO Recruitment 2023
| Company name | FICO |
| Website | www.fico.com |
| Job Role | Customer Support Engineer |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | B.E/ B.Tech |
| Batch | Not Mentioned |
| Package | 7.1 LPA (Expected) |
Job Description
The job entails providing product/customer support to clients worldwide.
This involves managing and resolving customer incidents via telephone, cases/incidents, and collaborating with next-level support, infrastructure teams, and product teams while ensuring end-to-end communication with clients in line with agreed SLAs.
The triage and escalation of incidents are done in a timely manner based on standard operating procedures, and the liaison between engineering and consulting teams is established to resolve incidents.
There is a continuous effort to maintain and enhance the customer experience with professional communication, and real-time onboarding of customers to the support portal is carried out for the assigned region.
Judgment is exercised within defined practices and procedures while providing status on progress and making recommendations on process improvements. Work assignments, priorities, and schedules are managed with input from senior specialists or direct managers.
Job Requirements
The job requirements for this position include holding a bachelor’s degree or an equivalent qualification, possessing a comprehensive understanding of managing, handling, and troubleshooting multi-tier cloud applications/software products, as well as on-premise solutions.
It is also important to have strong customer-facing skills to handle client phone calls and emails. A good understanding of enterprise-level application support and infrastructure support is necessary, along with a solid knowledge of cloud platforms.
The ideal candidate must be flexible and willing to work primarily in shifts, in a 24×7 environment.
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.