Wipro Service Desk Analyst Vacancy at Pune. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Wipro
Wipro is an Indian multinational corporation that offers a wide range of IT services, consulting, and business process outsourcing solutions to clients across various industries worldwide. Founded in 1945 by M.H. Hasham Premji, the company has grown significantly over the years and is now headquartered in Bangalore, India. With a strong focus on innovation and sustainability, Wipro has become a leading player in the technology industry, consistently delivering value to its clients through cutting-edge solutions and services. Today, Wipro employs over 200,000 people across the globe and has a reputation for providing quality services to its clients while maintaining ethical business practices.
Wipro Recruitment 2023
| Company name | Wipro |
| Website | www.wipro.com |
| Job Role | Service Desk Analyst |
| Work Location | Across India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Any Graduate |
| Batch | Not Mentioned |
| Package | Up to 3-4 LPA (Expected) |
Job Description
Requirements:
This job opening is available to any recent graduate, both technical and non-technical backgrounds are welcome to apply.
Candidates must be comfortable working in rotational shifts from the office and possess excellent English communication skills.
They should have a basic understanding of troubleshooting, VPN, Active Directory, and related topics.
Candidates must also have all the necessary documents such as graduation mark sheets, government ID, etc.
Job Role:
The responsibilities of this job include opening, logging, prioritizing, assigning, and closing calls that are logged.
The candidate should ask end-users for relevant information about the issue reported and attempt to resolve inquiries on the phone to meet the agreed-upon Service Level for First Call Resolution.
If required, the candidate must route inquiries to Resolver Groups, re-route misdirected calls, and escalate tickets that have not been resolved by the Service Desk.
Candidates must also provide status and updates on tickets to authorized users, and reopen or create new tickets to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Education
The job requires a candidate to have completed their undergraduate degree in any of the following specializations: B.Tech/B.E, B.Sc, BHM, Other Graduate, BFA, B.B.A/B.M.S, BCA, or B.A.
Additionally, a candidate may possess a postgraduate degree in any of the following specializations: MS/M.Sc(Science), Other Post Graduate, M.Arch, M.A, MBA/PGDM, M.Com, M.Tech, MCA, or MFA.
How to Apply?
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- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.