Trellix Off Campus Hiring for Customer Success Engineer Apprentice Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
Trellix Off Campus Hiring – Customer Success Engineer Apprentice
| Company name | Trellix |
| Website | www.trellix.com |
| Job Role | Customer Success Engineer Apprentice |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Bachelor’s Degree |
| Batch | Not mentioned |
| Package | 5 – 9 LPA(Expected) |
Job Description
Trellix Off Campus Hiring – Customer Success Engineer Apprentice
Job Title: Customer Success Engineer Apprentice
Role Overview:
- Provide technical assistance to field engineers, technicians, and product support staff involved in diagnosing and resolving issues with Network Security Products.
- Address complex technical issues that standard product support could not resolve.
- Report design flaws, reliability issues, and maintenance bugs to design engineering or software engineering teams.
- Offer specialized support to customers dealing with highly technical or sophisticated products.
Principal Duties and Responsibilities:
- Investigate customer-reported incidents, collect necessary data, collaborate with colleagues as needed, and see issues through to resolution.
- Evaluate and determine the impact, severity, and urgency of problems.
- Guide customers on utilizing products effectively by answering specific questions to enhance their experience.
- Collaborate with customer technical teams to optimize product utilization.
- Participate in critical customer escalation calls, providing clear technical explanations appropriate to the audience’s technical proficiency.
- Deliver technical solutions promptly and with a focus on quality.
- Achieve exceptional results in key performance metrics like Customer Satisfaction (CSAT), Resolution Time, and Response Time.
- Engage with internal teams to enhance overall customer experience.
- Manage customer expectations through regular and timely communications.
- Assist customers in implementing workarounds and solutions.
- Identify data needs and assist in data collection as required.
- Provide after-hours support for scheduled customer escalations.
- Conduct remote sessions with customers when necessary.
- Create Knowledge Base (KB) articles and social media communications.
Experience/Skill Sets Required:
- Strong customer focus with proactive and responsive approach.
- Ability to comprehend and articulate customer requirements.
- Excellent verbal and written communication skills.
- Capacity to convey complex issues to various audiences, adapting style and content accordingly.
- Proven customer service skills, particularly in large/global environments.
- Effective multitasking, prioritization, and deadline management.
- Exceptional problem-solving abilities.
- Friendly demeanor and positive attitude.
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How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About Trellix
Trellix is a web design software developed by Trellix Corporation that allows users to create and publish professional-looking websites without any prior coding knowledge. It offers a variety of templates and customization options, allowing users to personalize their websites according to their preferences. Trellix also includes features such as e-commerce integration, search engine optimization, and analytics tools to help users optimize their websites for online success. With its user-friendly interface and robust features, Trellix has become a popular choice for individuals and small businesses looking to establish a strong online presence.
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